We help IT Professionals succeed at work.

Ghost 14 - Scheduled jobs fail with error EC8F17B7, EBAB03F1

Last Modified: 2016-03-20

I have two backup jobs set up, each creates an independent recovery point 3 times per week.  One job is for the C: drive, the other job is for the D: drive.

I am able to run both jobs manually without issue, however the scheduled jobs always fail with this error:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of [Work Files] (D:\). Warning A7C3001B: Win32/Win64 API FSCTL_LOCK_VOLUME(\\?\Volume{f9758308-a6dc-11de-b7fa-0024e829612d}\) failed. Error EBAB03F1: Access is denied.

Details: The disk is in use or locked by another process.

Source: Norton Ghost

I have Mozy installed on the computer as well, it runs a backup each night, but I have made sure that the job times do not overlap.  I am creating independent recovery points with Ghost, because I have read that incremental backups will fail in Ghost if Mozy is also installed.

Why do these jobs run when started manually, but not on schedule?  I have also tried deleting .pqj files and recreating jobs with no success.

Windows XP SP3
Thanks in advance.

Watch Question

hmmmm d:\ is default drive for cd's and dvd's so im going to assume you havnt changed the drive letter?????
try changing disks or run the program as admin so it gets full rights to do whatever it wants.


The error is from the second job for the D: drive, but it happens the same with the C: drive job (C is the system drive).

It's Windows XP, and the user is an administrator.
This one is on us!
(Get your first solution completely free - no credit card required)


Apparently this message is informational and not an error.  It seems to be caused by the delay for the script to run before the backup job.  The job is not actually aborted and the scheduled backup still runs.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.