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Outlook Contacts will not show up when creating a new message

I recently upgraded users to Outlook 2007.  I am having trouble with one users contacts.  I cannot right click and add the contact folder as an email address book as usual.  The checkbox is grayed out for some reason.  I attached the picture.  
contact-prob.doc
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augwest
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well a users contacts by default at mail enabled
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augwest
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worked!