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Terminal server connection breaks after only 30 seconds

mak3366
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Last Modified: 2013-11-21
I have up to 4 people that log on to a terminal server during the day.  All but one are having no issues.  I only have this one that keeps complaining that the connection breaks every 30 seconds of inactivity.  Any ideas as to where to look?
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Cláudio RodriguesFounder and CEO
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Are all these users on the same network segment? Have you tried logging this user on a different PC to see if the issue follows him to any PC or if it disappears once he users another PC?
On the RDP-tcp listener (launch TSCC.MSC to see it) you will find where to set timeouts but these are at least 1 minute (assuming you set anything).

Cláudio Rodrigues
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See attached for current settings for the RDP-tcp.  He is currently on the same network segment and I just asked him to try a different pc.
RDP-tcp-props.doc
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Well he logged onto another machine and it is still slow.  Is there anything I can suggest to him to look at to see what is wrong with his machine?  I take it he should look at the NIC, but what about if he has installed any programs or anything new on it?
Cláudio RodriguesFounder and CEO
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Your original question was about the connection being dropped after 30 seconds of inactivity and not slowness. So what is the issue? Disconnections after 30 seconds or slowness?
If the disconnection did not happen on the other PC the issue is on his own one. Updating the NIC drivers would probably help. Worst case try a new NIC.

Cláudio Rodrigues
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Sorry I meant disconnection after 30 seconds.
Cláudio RodriguesFounder and CEO
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So when he logged in into another machine, was he still disconnected after 30 seconds?

Cláudio Rodrigues
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Correct.
Cláudio RodriguesFounder and CEO
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So the issue is following him what indicates a profile problem and not machine. Are you using roaming profiles?

Cláudio Rodrigues
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Not sure where do I look to find out?
Cláudio RodriguesFounder and CEO
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Logon to the same PC as the user tried, as administrator. Right click 'My Computer' and select 'Properties'. Under the 'Advanced' tab you should see 'User Profiles'. Click 'Settings'. You should see a list of profiles and under 'Status' if they are LOCAL or ROAMING. If they are ROAMING it means you have roaming profiles. I assume this is a Windows XP machine.

Cláudio Rodrigues
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It says local and that is on a Windows 2003 Terminal server that he is loging into.  The other machine I had him try was a Windows 2003 server.
Cláudio RodriguesFounder and CEO
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This is not what I asked you to do.
What you need to try is to ask him to use A DIFFERENT PC and NOT to connect to another server. If on his desk he has a PC that he uses to connect to these servers, ask him to use a DIFFERENT PC.

Cláudio Rodrigues
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Ok sorry.  I thought you meant to have him sign in on a different one on our end not his end.  I think he has a different to try.  I will ask him.

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Sorry I have not posted on this but I have been waiting for my remote guy to try a different computer.  I am wonder though if I sign on as him from my home computer if this will work to test your thoughts?
Cláudio RodriguesFounder and CEO
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Cl`audio, Well I am not sure if it was my calling microsoft clearinghouse and having my Terminal Services Licenses re-issued.  I needed to do this so I could log on with my home pc because we where out of available licenses and some that where taken where no longer good connections.  Or if it was the remote guy upgrading his sonicwall vpn client on his pc.  But is seems fixed.  I am going to award you all the points for sticking out with me on this and giving me the pointers of looking into things.

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Thanks for all you help!
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