We help IT Professionals succeed at work.

applications hanging error 1002, catagory 101

4,256 Views
Last Modified: 2012-05-08
Hi,
I'm happing issues on my domain here where users are seeing their application hang when they're working on files.
The users are on Xp sp3, working on files on a 2003 sp2 file server.

Looking at the event logs i'm seeing errors like this one

10/11/2009      12:48:17      
Application Hang      Error      -101      1002      N/A      ASSET01288      
Hanging application WINWORD.EXE, version 11.0.8307.0,
hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error      None      1001      N/A      ASSET01288      Fault bucket 1311398970.

Error      -101      1002      N/A      ASSET01288      
Hanging application WINWORD.EXE, version 11.0.8307.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error      -101      1002      N/A      ASSET01288      Hanging application OUTLOOK.EXE, version 11.0.8312.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error      None      1001      N/A      ASSET01288      Fault bucket 237348339.

Error      -101      1002      N/A      ASSET01288      
Hanging application Illustrator.exe, version 13.0.128.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


this is happening randomly on pc's throughout the business with different files types.  I have a designer who's Adobe applications are crashing in the same way.

Any idea what I can be looking at for the cause of the hangs?

thanks
Comment
Watch Question

Commented:
Almost sounds like a bad or improper memory module.

Upon reboot, can you perform a memory test?
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
how did this got solved . Is there any comment on this ....
Top Expert 2010

Commented:
Please complete this question by posting the resolution.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.