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How do I resolve this error with Backup Exec 12.5 and VMware Backups

ADX39655
ADX39655 asked
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Last Modified: 2013-12-01
Hello,

I am using VMware 3.5, and Backup Exec 12.5, with VMware agents.  I have successfully done backups of about 15 Virtual Machines using the VMware agent, but I have 17 VM's in my backup job.  Two of my VMs do not get backed up and the job log lists the same useless error message.

VMware vcbMounter job started to export virtual machine '<server-name>'. Monday, November 09, 2009 at 12:15:26 PM
VMware vcbMounter job to export virtual machine '<server-name>' failed to execute or complete. Monday, November 09, 2009 at 12:16:06 PM
V-79-57344-38220 - Backup of the virtual machine '<server-name>' failed. VMware VCB framework reported the following error

and

VMware vcbMounter job started to export virtual machine <server-name>'. Monday, November 09, 2009 at 1:11:10 PM
VMware vcbMounter job to export virtual machine '<server-name>' failed to execute or complete. Monday, November 09, 2009 at 1:11:45 PM
V-79-57344-38220 - Backup of the virtual machine '<server-name>' failed. VMware VCB framework reported the following error

The two VMs that are failing are both 2000 servers.  I have other 2000 server VMs that are being backed up succuessfully.

In looking at Symantec's online support, the error message is always followed by what the following error is.  My log doesn't seem to specify the reason that VCB is failing.  If anyone has any experience in troubleshooting or resolving this issue it would be appreciated.  
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Top Expert 2009

Commented:
I think the main reason is VSS is not supported on Win2k server
This might help http://seer.entsupport.symantec.com/docs/264415.htm
Commented:
This one is on us!
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