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Wireless conected but no internet xp

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Last Modified: 2013-11-09
Hi,


I have a  Dell laptop 1520 Vostro running with Windows XP Service Pack 3 with all the latest updates. When I connect my Ethernet cable I can access the internet fine, when I disconnect the the Ethernet cable and connect with my wireless xp says its connected and also shows in status data being sent and received BUT I still cant connect to the internet. I have updated all the drivers and service pack updates any ideas please people?

Everyone else on the same wireless network cannot fine.

Ipconfig /all shows all the right configurations

When I connect to the wireless at home it all works fine.

Many Thanks,

Kesh

 
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Commented:
1. Restart your wireless router and the problem should fix itself.
2. If the problem isn't solved, reinstall your wireless card form the device Manager(can be brought up by ricght clikcing "My Computer --> Properties")
3. If the problem still persists, update your wireless cards driver.
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Also The wireless can connect to the internal domain network fine and send internal domain emails fine to staff as well.  Also can ping to any servers and access file shares.

just cant connect to the internet.

I restarted the dlink wireless access point still no luck,

We are using a dlink wirless access point should upgrade the firmwire on that?

Also all the other staff are fine connecting to this dlink WAP.

so i think its definitely internal settings on the laptop.
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Commented:
Does everyone else have their browser to use the company's proxy server, but you don't?

Author

Commented:
Nope I have access to the proxy server,

My internet works fine if i use the ethernet cable
JohnBusiness Consultant (Owner)
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Commented:
The fact the wire works and wirelsss doesn't eliminates (at least pretty much eliminates) TCP/IP and other like settings. That is why I think it may be a card incompatability with the router.

Yes, do try to upgrade the firmware on the Dlink access point and also consider using a better quality access point. ... Thinkpads_User
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Commented:
Another thought: If you have a wireless manager on your laptop, make sure the profile for the office is not inadvertently enabling Windows Firewall in a way that stops traffic. ... Thinkpads_User

Author

Commented:
ok upgraded firmwire on WAP still no connectivity.

How do i check if the office profile is enabling windows firewall to stop traffic?

Many thanks
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Commented:
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\ADMINI~1>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : CTL0059
        Primary Dns Suffix  . . . . . . . : CloseTheLoop.local
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : CloseTheLoop.local
                                            CloseTheLoop.local

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8168D(P)/8111D(P) PCI-E G
igabit Ethernet NIC
        Physical Address. . . . . . . . . : 00-24-E8-E1-C1-6C

Ethernet adapter Wireless Network Connection 3:

        Connection-specific DNS Suffix  . : CloseTheLoop.local
        Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
        Physical Address. . . . . . . . . : 0C-60-76-4D-C6-02
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.103
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.3
        DHCP Server . . . . . . . . . . . : 192.168.0.2
        DNS Servers . . . . . . . . . . . : 192.168.0.2
        Primary WINS Server . . . . . . . : 192.168.0.2
        Lease Obtained. . . . . . . . . . : Wednesday, 11 November 2009 3:43:27
PM
        Lease Expires . . . . . . . . . . : Thursday, 19 November 2009 3:43:27 P
M

C:\DOCUME~1\ADMINI~1>


Cheers

Commented:
Can you post the list of the Network client and protocols:
1) In Control Panel | Network connections
2) Right Click the wireless connection | Properties
3) List all of the items in the " This connection uses the following items" box

Author

Commented:
Client for Microsoft Networks
File and Printer sharing for Microsoft Networks
Qos Packet Scheduler
Internet Protocol (TCP/IP)


As mentioned above, my laptop wireless works fine when im at home.

Thanks

Commented:
What do you get when you 'ping www.google.com' or do 'traceroute www.google.com'?
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Commented:
Can you do an ipconfig when your laptop is connected via Ethernet adapter Local Area Connection?
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Commented:
Can other wireless client machines access the Internet via dlink wireless access point?

If yes, the problem is from the setup of the client machine.

If no, the problem is from the setup of dlink wireless access point
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Commented:
What is the internal ip of your dlink wireless access point?

Do you install the dlink wireless access point  by yourself or by your IT helpdesk?
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Commented:
Have you updated with the latest driver from DELL.

http://support.euro.dell.com/support/downloads/download.aspx?c=uk&cs=ukdhs1&l=en&s=dhs&releaseid=R213721&formatcnt=1&libid=0&typeid=-1&dateid=-1&formatid=-1&fileid=302341
JohnBusiness Consultant (Owner)
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Commented:
From the first post:
1. All but the asker connect properly via wireless at the office and browse.
2. All at the office including asker can browse when connected by wire.
3. The asker can browse at home wireless or wired.
4. Updating the firmware in the office router did not help.
5. Updating the wireless drivers in the askers's computer did not help.

I still think, then, that the likely possibility is a wireless card incompatability with the router.

Try changing the router to a better router (access point) and if that doesn't work, try changing the wireless card.  .... Thinpads_User
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I am wondering if by chance the router (or some perimeter device) is configured to only permit Internet access for certain IP's, or certain MAC addresses, and your wireless card, or the IP address that is handed out to it, is not on the "permitted" list.

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Commented:
If the router is excluding MAC addresses, then it should not connect and move packets (which the asker says is happengin). If the asker upgraded the wireless drivers, then that normally fixes TCP/IP settings (still worth checking though). ... Thinkpads_User

Commented:
Good point thinkpads_user,
J3D1-KN1G1-1t should also check to see if MAC address filtering is turned on.  But wouldn't that also block access to his internal network?

I've been wondering if the DHCP server is set to give out different ip's to different clients.  If this is a new computer (new to this server), there may be a client group that it needs to be added to in order to get the correct settings.

** a few more things to check ...
Is your Wireless A/P or internet router licensed for a limited number of users (that you may be exceeding)?  
Check on your internet router to see if you are using a one-to-one NAT.  If so, is the IP pool exhausted?
Also try to ping a public IP (ie:  4.2.2.2) and see if you get a response.
If not, do a trace route (tracert) to that Ip and see where it stops.
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Commented:
Interesting. I have seen and used MAC filtering, but there was only one setting in my routers.  So then it is certainly worth checking.
.. Thinkpads_User

Commented:
Thanks akahan,
I did not know that.  Although I have often wondered about that as an option.  If that is available on his router, then that is definitely something to check on.   I am constantly learning from this site.  It's great!
Thank you!
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Commented:
Yep!  I don't just make this stuff up!  Here's a screenshot of a typical DLink router with its Internet filter page.

dlinkfilterpage.jpg

Author

Commented:
Cheers for all the responses!!

ISoul
When I ping google or google IP the request is timed out

ZamirParker
Tried those steps no luck.

Jackieman -
1.ethernet works fine at work, no problems,
Work: Wireless: No Connection
          Ethernet: Good connection

Home: Wireless: Good connection
           Ethernet: Good connection

2.ip for WAP is 192.168.0.50,
3.I have already tried renew and flush dns cmds still no luck
4. I am the only IT at my work.

Thinkpads_User
There are four other vostros same model and spec, they all work fine except for mine.
I don think it is a compatibility Issue.

Akahan.
No Mac filtering at all on any machine. Very straight forward setup on the WAP.

Dosdet2
Ill try your solution soon on manual DNS Entries.

Thank you for all your efforts. Let you know soon what the out come is.



JohnBusiness Consultant (Owner)
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Commented:
I think your most recent post was the only one where you said you had 4 other identical machines working, so yes, that would appear to rule out a compatability issue.

Now I do know you said your machine works wirelessly at home. It is, however, within the realm of reason that the card itself is somehow faulty. Quick check: Can you borrow the wireless card from another Dell laptop (the user could use a wired connection) and try that borrowed card in your machine? That would aid the elimination process here.
... Thinkpads_User
Top Expert 2009

Commented:

Author

Commented:
Thinkpads_User - Sorry mate for not clearing out this issue earlier, Ill try to get the card from another DELL machine.

Also On the server log i got this message in the critical error log :
   
The master browser has received a server announcement from the computer CTL0059 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{E43C0476-361D-41C9-A. The master browser is stopping or an election is being forced.

CTL0059 is the troubled wireless laptop. Does this have any relation to browsing the internet?

Optoma:

Ill try your method shortly.

Thank you

Commented:
Is this a Netware server?

Author

Commented:
Nope, were running SBS 2k3

Commented:
It looks like you have multiple DHCP servers.  Check the problem computer (ipconfig) against the ones that work and see if they have different DHCP servers.  If so, turn one off (preferably the one the problem computer is using).  
Let us know what you find

Commented:
Also check your Wins server - it could be causing problems - See the following answer:

https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Q_23247186.html

Commented:
Another thing to check - if you feel comfortable in the registry - on your problem laptop go to the registry key below and change the value to `False'
Exit everything and reboot.
Let us know what happens.

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser\Parameters\MaintainServerList  

Commented:
That `False' is without the quotes.

Author

Commented:
Hey Guys thanks once again for all your responses...

Dosdet

We are only running on DHCP service.
I checked the Wins server article no go there.
I changed the reg value to false rebooted... still nothing

Thanks heaps mate,


thinkpads_user,

I was going to change the wireless card over....still I saw the warranty void sign...
so now should i just get DEll in to replace the wireless card?


Also would windows repair(upgrade) have any affect to this matter?

Many Thanks

Jedi
JohnBusiness Consultant (Owner)
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Commented:
I know there has been lots of advice in here, but given that the other laptops work, I am not certain much of it applies (otherwise the other laptops would not work).

So yes, I would get Dell to replace the card. Maybe nothing gained (we don't know) but nothing lost.

Windows Repair?  I am not certain whether that would help. I would turn to this if a replacement card does not work. ... Thinkpads_User
in that case can you turn off and restart the WLAN from the router. Also check the security is MAC based if yes reenter your wireless MAC address.

Author

Commented:
Hi Guys

The dell guy is taking too long so I'm just gonna awards points out anyways for all your efforts.

Thank you very much !!!!

Really appreciate all the help.

Jedi

Author

Commented:
CHeers!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
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Commented:
Thank you and good luck with Dell. ... Thinkpads_User
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