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2 Citrix problems: slow logon and beeping

Mark Lewis
Mark Lewis asked
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Last Modified: 2012-05-08
I am running XenApp Presentation server 4.5 (Dont know what version....cant seem to find that info anywhere) publishing applications such as Outlook through the web based front end (used to be called NFuse).

Problem 1: I have a single type of PC (Dell Latitude D620) that takes around 15 minutes to connect to Metaframe. Home pc's as well as the other models of the Lattitude we have has no connection problems. I understand it has be something on that particluar system but does anyone have a clue as to what might keep the installed client from connecting. I have some ideas like wired vs wireless and the fact that we have the Cisco VPN client installed but I have also ruled out some obvious offenders like Windows firewall.

Problem 2: All machines...especially using Outlook make a loud beep when you you things like new emails and meeting reminders. I have sound disabled on the XenApp server and I can even mute the pc but the thing still makes this loud beep when something comes through. Any ideas on that one?


Thanks
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Carl WebsterCitrix Technology Professional - Fellow
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Commented:
#2: On each published app, uncheck the box to enable legacy audio.

Advanced, Client Options, uncheck Enable legacy audio.

Author

Commented:
I had that unchecked on Outlook but I have the desktop published for admins and it was not unchecked so I made sure all my apps had that unchecked but no luck, it still beeps for instance when my Outlook reminders pop up. Is there a per user selection for this in Terminal Services or something I wonder?
Carl WebsterCitrix Technology Professional - Fellow
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Commented:
This is from an article I wrote, see if it helps any:

The sounds the user receives are the sounds set on each XenApp server.  You would need to go to Control Panel -> Sounds and Audio Devices -> Sounds and select Start Windows in Program Events and change the sound to "none".  This would need to be done on every XenApp server hosting the application

Author

Commented:
No good on that either. I set it for now sounds. I even set the client for no sounds and muted the client, and there's the beep again. It sounds like the beep you used to get with one of those internally mounted speakers in the old desktops.
Carl WebsterCitrix Technology Professional - Fellow
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Commented:
THen I have run out of ideas for you to try.  Sorry.

Commented:
There's a hotfix from MS to fix the system beep.  I've encountered the same problem on W2K3 servers.  I'm not sure if the hotfix is still available so I can upload to an FTP site if you want it.  The fix requires a small hotfix installation and a registry setting.

http://support.microsoft.com/default.aspx?scid=kb;en-us;901115

Commented:
for problem #1, which part takes 15 mins?  loading the profile?  logging into the web interface? launching the ica file?

Author

Commented:
Problem 2 is solved thanks to Carl steering me in the right direction. I went to device manager, clicked view, chose to show hidden devices and then went to the Non-Plug & Play section...sure enough, there's a driver there called "BEEP". Clicked on properties and disabled. DONE!!!

As for problem number one, getting to the site is no biggy. Authenticating is no problem either but when you click on the published app and the web client box pops up, the status bar gets to about 2/3 of the way and then it sits....and sits.... When it finally comes back to life, it starts running the logon scripts.
Carl WebsterCitrix Technology Professional - Fellow
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Commented:
Then #2 sounds like a networked mapped drive that no longer exists or cannot be connected to.

Commented:
You can use user environment debug logging to get detailed timing/events of the entire login process.  Using this you should be able to see exactly where the login delay is occurring which will help you resolve it.

http://support.microsoft.com/kb/221833

Author

Commented:
This is going to be a dumb question but should I set the logging on the server or the client?

Thanks
Carl WebsterCitrix Technology Professional - Fellow
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Commented:
server

Commented:
the logging is very detailed so I recommend setting a time to test this account when others wouldn't be logging in.  Otherwise its very hard to decipher
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