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OWA Public Folders Contact Red X

cnmgt asked
Last Modified: 2012-05-08
I'm running SBS 2003 and when my users access OWA remotely the get a RED X in the memo field in the clients contacts and the Public Folder Contacts. I've already clicked on options and downloaded the correct MIME settings. I do not get the RED X in my email message area it's only in the memo area of the clients contacts and the public folder section. Is there something I need to do on the server? The clients are using Vista and Windows 7.
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- Is it happening only on vista & windows 7 ? What abt win xp ??

Check the permission on IIS as follows if its not correct reset it

Default Web Site      Anonymous
Exadmin      Integrated
Exchange      Basic/integrated
Exchweb      Anonymous
Bin      Basic/integrated
Auth      Basic/integrated
Usa      Basic/integrated
Active Sync      Basic
Oma      Basic
Public      Basic/integrated

Reset the permission and restart iis using iisreset

in case the above step doesn't work try following step

Firstly, download and install the IIS 6.0 Resource Kit Tools. Visit the following Microsoft Web site to download the IIS Resource Kit:

http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71A-4C73-B628-ADE 629C89499&displaylang=en

If you prefer not to install all the Resource Kit Tools, click the Custom installation option to install only the Metabase Explorer.

Start IIS. Click Start, All Programs, Administrative Tools, Internet Information Services.

Backup the metabase just in case. To do this, right-click Default Web Site, click All Tasks, and then click Save Configuration to a File. Type a filename for the file and click OK.

Expand Default Web Site, and then delete the following virtual directories:


Start Metabase Explorer. To do this, click Start, All Programs, IIS Resources, and then click Metabase Explorer.

Expand the LM key, right-click the DS2MB key, and then click Delete.

Close Metabase Explorer.

Restart the Microsoft Exchange System Attendant service to re-create the virtual directories in IIS.


It does work properly on an XP machine. However, I noticed after installing the S/MIME that on the xp machine I was prompted to install the activeX controllers but on the Vista and Windows 7 machines I was not. How do you tell IE to prompt for that if it doesn't?
For accessing owa we do not require SMIME, ideally you should be able to access owa without any issue on any client, please follow the steps which i've mention earlier and let me know if tht works.


I'm going through it now. I've noticed that you can save your configuration but I don't see how to import them back in if it messes up.


I followed your steps and still have the same problem. I also now receive an error when loging off owa. I've attached the error. I'm testing on other machines.
Do you have multiple exchange servers in the environment
like FE & BE ??
This one is on us!
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