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MS OUTLOOK ACTIVEX error message

RM_PY
RM_PY asked
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Last Modified: 2013-11-18
I got an activex error when I try to create a new email and I guess that is in relation with our signature.
Since I change the WORD editor for HTML editor to edit emails I got the ACTIVEX error, but using WORD is not an option anymore because WORD freeze my OUTLOOK. I must use the HTML OUTLOOK EDITOR.
Attached there is a file with the error that pop up when I tried to create a new email.
untitled.JPG
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Justin OwensITIL Problem Manager

Commented:
That photo is too small to read.  Can you give us just the error box or the text from the error?

Thanks!

Justin

Author

Commented:
ok DrUltima here we go...
ACTIVEX-error.JPG
Justin OwensITIL Problem Manager

Commented:
I have seen this pop up when a third party software was installed which hooked into the Office suite via ActiveX.  Have you installed anything on that machine which tries to integrate with MS Word?

Author

Commented:
DrUltima: when you say Hoocked into the office suite via ActiveX, thats include the OUTLOOK too..right?
I have forgatten to say that I have OUTLOOK 2003 and the OFFICE 2003 too.
Currently I have my OUTLOOK 2003 configured to use HTML like default editor to write and read emails.
Justin OwensITIL Problem Manager

Commented:
No, Outlook is part of the Office suite... If the error only occurs when invoking the email editor when Word is the default editor, Word is the most likely culprit.  Have you added any third party applications (Open Text, PDF Writers, etc) which link into Word?
Commented:
This one is on us!
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Justin OwensITIL Problem Manager

Commented:
Good catch, MYCU.  I didn't even notice that.

Author

Commented:
GRADE B, because I have to do some other things around.

Commented:
Thanks for the comment DrUltima!
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