Citrix login
We have a domain A at location Main and a child domain A1 at location Remote. We have a Citrix XenApp farm hosted in domain A at location Main. We have a third party contractor Geek taking care of IT needs at location Remote. One of the Geek staff needs to able to launch Citrix app "remote desktop connection" to service IT needs at location Remote. The Geek staff user is in the Domain Admins group of child domain A1. The Geek user is also in the Citrix group in AD for the remote desktop application. The remote desktop connection Citrix app container is in parent domain A. The remote desktop connection app in Citrix Access Mngt Console shows the correct Configured User groups.
The problem is every time I try to log into Citrix as that user I get an error that the Geek user credentials are invalid. How can I fix this?
The problem is every time I try to log into Citrix as that user I get an error that the Geek user credentials are invalid. How can I fix this?
ASKER
Web interface
is the web interface setup that the user types in the domain, or selects the domain, or pre populated.
ASKER
The domain field is prepopulated. It defaults to domain A but also has domain A1 in the drop down. Once domain A1 is selected I can type in Geek users login and password click Log On and then it gives me the error.
This is a little confusing- Is your Geek at remote location a user on Domain A or have access to log into your citrix farm at main location (thru sub-domain A1)? Is he trying to support phsical desktops at your remote location or just the Citrix users?
If you are trying to give him access to view Citrix sessions for your remote office users you would need to setup an account on your main domain A and give him/her access to 'shadow' users that belong to your remote location. You could do this by setting up a security group for your remote users on Domain A (for child domain A1). This depends on whether your sub-domain A1 is tied together with main domain A (ex. over a VPN), or if the domains are truly separate.
More info on your network topology between locations would be helpful.
If you are trying to give him access to view Citrix sessions for your remote office users you would need to setup an account on your main domain A and give him/her access to 'shadow' users that belong to your remote location. You could do this by setting up a security group for your remote users on Domain A (for child domain A1). This depends on whether your sub-domain A1 is tied together with main domain A (ex. over a VPN), or if the domains are truly separate.
More info on your network topology between locations would be helpful.
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ASKER
hodgeyohn - thanks for the help. You nailed the problem. The web interface could not login to that domain.
1. web interface
2. program neighborhood
3. rdp