rowebiz
asked on
Exchange ActiveSync returned an HTTP 500 response.
I'm having trouble getting an iPhone to sync up with Exchange 2003 SP2.
using https://www.testexchangeconnectivity.com
returns the following error:
Testing Exchange ActiveSync
Exchange ActiveSync test Failed
Test Steps
Attempting to resolve the host name mail.xxxxx.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: x.x.x.x
Testing TCP Port 443 on host mail.xxxxx.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname mail.xxxxx.com in Certificate Subject Common name
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = x/x/2009 10:03:27 PM, NotAfter = x/x/2010 8:37:47 PM"
Testing Http Authentication Methods for URL https://mail.xxxx.com/Microsoft-Server-Activesync/
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an ActiveSync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Fri, 04 Dec 2009 00:00:09 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
I have gone through alanhardistys excellent article https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
This part in particular has me wondering...
" Remove SSL settings from the Exchange IIS virtual directory
" Run iisreset
" Test activesync without SSL selected - hopefully this should work or give the OK result
Even without SSL selected on the Exchange Virtual Directory - the connectivity test fails
" If okay - right-click on the Exchange Virtual Directory and select all Tasks> Save Configuration to a file. Name the file Exchange and save to the desktop
Any help would be greatly appreciated.
using https://www.testexchangeconnectivity.com
returns the following error:
Testing Exchange ActiveSync
Exchange ActiveSync test Failed
Test Steps
Attempting to resolve the host name mail.xxxxx.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: x.x.x.x
Testing TCP Port 443 on host mail.xxxxx.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname mail.xxxxx.com in Certificate Subject Common name
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = x/x/2009 10:03:27 PM, NotAfter = x/x/2010 8:37:47 PM"
Testing Http Authentication Methods for URL https://mail.xxxx.com/Microsoft-Server-Activesync/
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an ActiveSync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Fri, 04 Dec 2009 00:00:09 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
I have gone through alanhardistys excellent article https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
This part in particular has me wondering...
" Remove SSL settings from the Exchange IIS virtual directory
" Run iisreset
" Test activesync without SSL selected - hopefully this should work or give the OK result
Even without SSL selected on the Exchange Virtual Directory - the connectivity test fails
" If okay - right-click on the Exchange Virtual Directory and select all Tasks> Save Configuration to a file. Name the file Exchange and save to the desktop
Any help would be greatly appreciated.
Ove
you do only have to set the server-address inside the iphone https://mail.xxxx.com...not the url https://mail.xxxx.com/Microsoft-Server-Activesync/
Please have a read of the section starting "After following KB883380 and if Activesync still does not work and it keeps coming up with HTTP 500 errors, please do the following:" in my article on Activesync and Exchange 2003:
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
ASKER
When running testexchangeconnectivity.c
ActiveSync Server = mail.domain.com
I'm not appending Microsoft-Server-Activesyn
ActiveSync Server = mail.domain.com
I'm not appending Microsoft-Server-Activesyn
ASKER
Alan
Appreciate the reply...
Disable Forms Based Authentication - Exchange HTTP Protocol (if enabled) CHECK
Remove SSL settings from the Exchange IIS virtual directory CHECK
Run iisreset CHECK
Test activesync without SSL selected - hopefully this should work or give the OK result : FAILS
If okay - right-click on the Exchange Virtual Directory.....
I went on to create the exchange-oma virtual directory anyway however this also failed.
Appreciate the reply...
Disable Forms Based Authentication - Exchange HTTP Protocol (if enabled) CHECK
Remove SSL settings from the Exchange IIS virtual directory CHECK
Run iisreset CHECK
Test activesync without SSL selected - hopefully this should work or give the OK result : FAILS
If okay - right-click on the Exchange Virtual Directory.....
I went on to create the exchange-oma virtual directory anyway however this also failed.
No probs - missed that you had discovered my FAQ in the question (doh!).
Have you tried Method 2 of KB883380 - deleting the metabase - which should re-create everything for you?
If the test fails with SSL off on Exchange - there is a problem on one of the Virtual Directories and KB883380 should resolve that (with any luck). Sadly Activesync when it does not work, can be a Pain In The Butt!
Have you tried Method 2 of KB883380 - deleting the metabase - which should re-create everything for you?
If the test fails with SSL off on Exchange - there is a problem on one of the Virtual Directories and KB883380 should resolve that (with any luck). Sadly Activesync when it does not work, can be a Pain In The Butt!
ASKER
I have applied Method2 of KB883380 http://support.microsoft.com/kb/883380 two times for good measure. The test of course, still fails.
I am starting to wonder about the Virtual directories not mentioned in Method 2 of KB883380
I deleted the following:
Exadmin
Exchange
ExchWeb
Microsoft-Server-ActiveSyn
OMA
Public
However I still have a directory called OWAAdmin and aspnet_client I am led to believe that neither of these have any bearing on ActiveSync connections though.
I am starting to wonder about the Virtual directories not mentioned in Method 2 of KB883380
I deleted the following:
Exadmin
Exchange
ExchWeb
Microsoft-Server-ActiveSyn
OMA
Public
However I still have a directory called OWAAdmin and aspnet_client I am led to believe that neither of these have any bearing on ActiveSync connections though.
OWAADMIN is used for password resets in OWA and other tasks. This is not related to Activesync. http://www.microsoft.com/downloads/details.aspx?familyid=4BBE7065-A04E-43CA-8220-859212411E10&displaylang=en
ASPNET_CLIENT is also unrelated and I have it on my Exchange 2003 server so don't worry.
I have another EE question with the dreaded HTTP 500 error and my FAQ has not been able to solve those I am afraid and a call to Microsoft is currently under way I believe.
So after deleting the virtual directories and waiting fo them to reappear, did you then follow the rest of my FAQ and did it fail on the first test?
Have you downloaded the Windows Test App also linked in my FAQ?
ASPNET_CLIENT is also unrelated and I have it on my Exchange 2003 server so don't worry.
I have another EE question with the dreaded HTTP 500 error and my FAQ has not been able to solve those I am afraid and a call to Microsoft is currently under way I believe.
So after deleting the virtual directories and waiting fo them to reappear, did you then follow the rest of my FAQ and did it fail on the first test?
Have you downloaded the Windows Test App also linked in my FAQ?
What do you get when you browse Microsoft server active sync virtual directory from IIS. Ideally is should give you 501/505 not implemented.
Tried to browse your https://mail.xxxx.com/Microsoft-Server-Activesync and you should get the same 501/505 not implemented externally as well.
check this two and let me know.
Tried to browse your https://mail.xxxx.com/Microsoft-Server-Activesync and you should get the same 501/505 not implemented externally as well.
check this two and let me know.
ASKER
Alan / Eddie
I've had to step away from this for an hour. I will attempt both your ideas in the next little while. I appreciate the advice.
I've had to step away from this for an hour. I will attempt both your ideas in the next little while. I appreciate the advice.
ASKER
So after deleting the virtual directories and waiting fo them to reappear, did you then follow the rest of my FAQ and did it fail on the first test?
After deleting virtual directories and waiting for them to reappear I followed your FAQ
" Disable Forms Based Authentication - Exchange HTTP Protocol (if enabled)
" Remove SSL settings from the Exchange IIS virtual directory
" Run iisreset
" Test activesync without SSL selected - hopefully this should work or give the OK result
This is where it continues to fail. With SSL disabled on the Exchange VD I still get the same error (HTTP 500) From my understanding this is precisely what recreating the virtual directories in KB883380 is supposed to remedy. Argh.
Have you downloaded the Windows Test App also linked in my FAQ?
Yes, very useful tool thank you.
It fails with the following error:
ActiveSync is NOT available. (activesync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?])
After deleting virtual directories and waiting for them to reappear I followed your FAQ
" Disable Forms Based Authentication - Exchange HTTP Protocol (if enabled)
" Remove SSL settings from the Exchange IIS virtual directory
" Run iisreset
" Test activesync without SSL selected - hopefully this should work or give the OK result
This is where it continues to fail. With SSL disabled on the Exchange VD I still get the same error (HTTP 500) From my understanding this is precisely what recreating the virtual directories in KB883380 is supposed to remedy. Argh.
Have you downloaded the Windows Test App also linked in my FAQ?
Yes, very useful tool thank you.
It fails with the following error:
ActiveSync is NOT available. (activesync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?])
May be kind of a duh thing, but is you mailbox enabled for active sync in Exchange Management Console? (Recipient Configuration>Mailbox>Mail
ASKER
Eddie,
https://mail.xxxx.com/Microsoft-Server-Activesync directs me to an OWA login.
Browsing this virtual directory does not return anything (white screen)
IlliniTech09,
I am really thinking this is a duh thing, I fully expect a checkbox somewhere to be the fix for this whole problem. I'm using Exchange 2003
Global Settings > Mobile Services Properties > Enable OMA is checked.
Thanks for the suggestion.
https://mail.xxxx.com/Microsoft-Server-Activesync directs me to an OWA login.
Browsing this virtual directory does not return anything (white screen)
IlliniTech09,
I am really thinking this is a duh thing, I fully expect a checkbox somewhere to be the fix for this whole problem. I'm using Exchange 2003
Global Settings > Mobile Services Properties > Enable OMA is checked.
Thanks for the suggestion.
Sadly I cannot offer any more suggestions at this point - I will contact the other EE user with the same problem and see if we can save you the call to Microsoft to fix this. They hopefully have and may be able to advise what they did to fix the problem.
Alan
Alan
ASKER
Alan,
I was going to ask if you could link me to the other EE user experiencing the same issue. I appreciate all your help.
I was going to ask if you could link me to the other EE user experiencing the same issue. I appreciate all your help.
Here is the other question I was working on:
https://www.experts-exchange.com/questions/24912460/Problems-syncing-itouch-3-1-with-SBS2003-Exchange-Server.html
https://www.experts-exchange.com/questions/24912460/Problems-syncing-itouch-3-1-with-SBS2003-Exchange-Server.html
It should not give you the OWA page when you browse Microsoft-server-activesyn
Since you have already followed KB 883380.
Try this. Go to Exchange system manager and expand the E2K3 server and under protocols you will have Exchange virtual server.
Under Exchange virtual server you will find Microsoft-server-activesyn
Since you have already followed KB 883380.
Try this. Go to Exchange system manager and expand the E2K3 server and under protocols you will have Exchange virtual server.
Under Exchange virtual server you will find Microsoft-server-activesyn
ASKER
Thanks for suggestions all, No solution was found for this problem. Luckily the company in question is going with a hosted Exchange environment in the near future which already moblie users accessing mail through ActiveSync.
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ASKER
No Resolution found, not sure how to just close the ticket.
I just resolved this issue.
Apply inherited permissions on the user account in ADUC under the Security/Advanced.
Apply inherited permissions on the user account in ADUC under the Security/Advanced.
However it was Exchange 2010, but give it a shot.
My article will explain the problems with Exchange 2007 / 2010 (but this is only for migrated accounts):
https://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
https://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html