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Fax server 'connect error rate exceeded'

I have an error condition which appears several times daily on any of the 4 ports on the FAX card in our fax server. Documentation is not helpful in locating what the 'Alarm 51: Tx port errors' referes to. I am trying to avoid having to pay the $1k plus support agreement for the company to simply answer this question. Easily worth 500 points, if you have any insight!!

Thank you for your feedback -

Fax server info: (windows 2003 Server, Biscom Faxcom v 5.05.1110, 4-port fax card)
Biscom-error-120810.jpg

ASKER CERTIFIED SOLUTION

Ravi Agrawal

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Ravi Agrawal

Or could be the 3rd port on the Fax Server failing? Just a guess. do you get errors on the Same port no 3 or on all Ports?

Ravi.

davis

ASKER

We actually see the errors on any of the 4 ports. we have 'caved' to purchasing the support renewal since it appears we need to upgrade the woftware due to bugs in the current version.

However, I will be working with support tomorrow and will let you know the findings. I will mention your suggestion, if it appears there is no obvious culprits. thanks -

davis

ASKER

based on review of the logs by Biscom tech support, here is what the errors are reporting:
Based on the fax log:

75% of outbound faxes are successful
19% of outbound are hups
2% of outbound are voice
1% of outbound nbsy
1% of outbound dis1
1% of outbound busy
1% of outbound tone
My suggestion is you should have your users verify the fax number of their recipients.

Thanks for your assistance, grtraders. It looks like this is a cfg threshold problem, if in fact there is no real itechnical ssue here

Ravi Agrawal

I did mention "verify that the side you are connecting to has Fax enabled on their line" in my earlier post.

Ravi.

davis

ASKER

'Verifying the recipients FAX is enabled' is certainly a valid step. Support just suggested testing the 'trouble' FAX numbers which are seen as HUP (hangups) by calling and verifying the type of equipment used at receiving end.