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Fax server 'connect error rate exceeded'

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Last Modified: 2013-12-27
I have an error condition which appears several times daily on any of the 4 ports on the FAX card in our fax server.  Documentation is not helpful in locating what the 'Alarm 51: Tx port errors' referes to.  I am trying to avoid having to pay the $1k plus support agreement for the company to simply answer this question.  Easily worth 500 points, if you have any insight!!

Thank you for your feedback -

Fax server info: (windows 2003 Server, Biscom Faxcom v 5.05.1110, 4-port fax card)
Biscom-error-120810.jpg
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Commented:
Or could be the 3rd port on the Fax Server failing? Just a guess. do you get errors on the Same port no 3 or on all Ports?

Ravi.

Author

Commented:
We actually see the errors on any of the 4 ports.  we have 'caved' to purchasing the support renewal since it appears we need to upgrade the woftware due to bugs in the current version.

However, I will be working with support tomorrow and will let you know the findings.  I will mention your suggestion, if it appears there is no obvious culprits.  thanks -

Author

Commented:
based on review of the logs by Biscom tech support, here is what the errors are reporting:
Based on the fax log:

75% of outbound faxes are successful
19% of outbound are hups
2%  of outbound are voice
1% of outbound nbsy
1% of outbound dis1
1% of outbound busy
1% of outbound tone
My suggestion is you should have your users verify the fax number of their recipients.

Thanks for your assistance, grtraders.  It looks like this is a cfg threshold problem, if in fact there is no real itechnical ssue here


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Commented:
I did mention "verify that the side you are connecting to has Fax enabled on their line" in my earlier post.

Ravi.

Author

Commented:
'Verifying the recipients FAX is enabled' is certainly a valid step.  Support just suggested testing the 'trouble'  FAX numbers which are seen as HUP (hangups) by calling and verifying the type of equipment used at receiving end.
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