Link to home
Start Free TrialLog in
Avatar of bbbb2
bbbb2

asked on

0x80004005 also shuts down in safe mode

I believe this laptop has spyware. I had asked this question earlier today but had to go so I couldn't reply when I got reponses. When I got back here and tried the suggestions I responded several times but never got any other feedback. This is why  I am starting a new question and hoping for some feedback. When I boot up this Dell Laptop vostro 1000 I get an error message stating that it has never been validated. So I click OK and it logs off and back on with the same message. I then booted into safe mode and tried a few things that where suggested and somethings that I found on the web but the problem is that the laptop shuts off for no reason. Sometimes it stays booted up for a few minutes sometimes a few seconds. So I have a problem trying to troubleshoot the laptop. I need help if someone knows what I can do to fix this issue. It would be extremly appreciated.
Is there a way to do a system diagnostic on the Dell laptop? I dont know where else to turn.
Thanks
bbbb2
ASKER CERTIFIED SOLUTION
Avatar of kaskhedikar_tushar
kaskhedikar_tushar
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of bbbb2
bbbb2

ASKER

Service pack 3 has been running on the laptop for months with no problems. I know there is either spyware,malware, or virus but I cant do anything with it shutting down. Also, this person has not backed up everything except his quickbooks.
thanks
bbbb2
Avatar of bbbb2

ASKER

Does anyone know the keystrokes for a diagnostics for Dell Vostro laptop 1000?
thanks
bbbb2
Avatar of bbbb2

ASKER

found the diagnostic test and running it now and the PC is staying on for some reason.
bbbb2
Avatar of bbbb2

ASKER

I am sure it is because it doesn't boot all the way when doing a test.
bbbb2
Avatar of bbbb2

ASKER

@kaskhedikar_tushar: Sometimes it stays booted up for a few minutes sometimes a few seconds. So I have a problem trying to troubleshoot the laptop. Meaning it doesn't stay booted up long enough to uninstall SP3 if that is necessary.
Thanks
bbbb2
Firstly start with backing up the users data.

If you backup the users data by slaving that drive in another machine you may as well well scan it with your Anti-virus and scan it with Malwarebytes
Malwarebytes http://www.malwarebytes.org/mbam-download.php

Then test the ram/memory and full hard drive diagnostics with Ubcd
http://www.ultimatebootcd.com/download.html

Make note of everything and post back here
In my opinion take back up of c drive & install fresh copy of windows.You may take this option then you are clear with it is the problem of windows or Hardware problem.
Hello bbb2, glad to see you around.
The main thing you need to worry about right now is to NOT let it overheat under any circumstance (shutting down when overheating is to protect your motherboard, Chipset, processor, and GPU from damage).....
Until you eliminate this as the possible  cause....anything else should be put on hold because once you get heat damage..... it's gone.
"...Most laptop manufacturers suggest a thorough cleaning be performed on the machine annually. Over time dust, pet hair, cigarette ashes and residue can build up inside and on your laptop computer. This debris can affect your display and disrupt the fans. Significant residue can cause problems with I/O ports. Perform proper cleaning to your laptop to keep this valuable investment in top shape...."
http://www.ehow.com/how_2189984_clean-laptop-safely.html 
 You can also view this video if you prefer: http://www.videojug.com/film/how-to-clean-a-laptop ....
After cleaning you want to check the fans. Make sure they are working correctly.  Download SpeedFan. To download SpeedFan go to http://www.almico.com/sfdownload.php and click on SpeedFan 4.40 (see screenshot below).
Once you have it installed compare your CPU temperatures with the temperatures posted for your CPU on this site: http://www.hardwaresecrets.com/article/143/1
 After you are sure it is not overheating then you can proceed with any other diagnostics as suggested above.

SpeedFan.jpg
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of bbbb2

ASKER

Hey BitsBytes,
Glad to hear from you. You must have been reading my mind. After it shut off several times last night I got to thinking and that could be dangerous :-) but anyway I thought about the fan and circulation issues and wouldn't you know it, the fan cover on the laptop on the bottom and the two on the top where dirty. Especially the bottom where the fan blows out. I used some canned compressed air and it doesn't shut down anymore. After being the hero off the night I went to bed. lol This morning I booted the laptop in safe mode and ran malwarbytes and since I can't update I installed the newest version of AVG anti Virus and I am running it now in DOS mode. Thanks for all the info and links. I have to go do a few service calls. Hopefully I can get this laptop fixed without having to format but I don't feel very good on that happening. Talk to you later with an update.
Thanks,
bbbb2
There is nothing better after a virus/malware infestation, plus any corruption caused by the overheating, than a clean install after doing a full data backup to make your customer get the feel and joy of a "Brand New Computer"......