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0x80004005 also shuts down in safe mode

I believe this laptop has spyware. I had asked this question earlier today but had to go so I couldn't reply when I got reponses. When I got back here and tried the suggestions I responded several times but never got any other feedback. This is why  I am starting a new question and hoping for some feedback. When I boot up this Dell Laptop vostro 1000 I get an error message stating that it has never been validated. So I click OK and it logs off and back on with the same message. I then booted into safe mode and tried a few things that where suggested and somethings that I found on the web but the problem is that the laptop shuts off for no reason. Sometimes it stays booted up for a few minutes sometimes a few seconds. So I have a problem trying to troubleshoot the laptop. I need help if someone knows what I can do to fix this issue. It would be extremly appreciated.
Is there a way to do a system diagnostic on the Dell laptop? I dont know where else to turn.
Thanks
bbbb2
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bbbb2
Asked:
bbbb2
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2 Solutions
 
kaskhedikar_tusharCommented:
Hello,

This is cause due to virus & also cause by windows XP Service pack 3.Remove service pack 3 from your laptop.If problem is continue ,do one thing , take your c drive backup & reinstall your operating system.Install antivirus & update that.Then scan your laptop in safe mode.If problem is persist, also check the hardware.    
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bbbb2Author Commented:
Service pack 3 has been running on the laptop for months with no problems. I know there is either spyware,malware, or virus but I cant do anything with it shutting down. Also, this person has not backed up everything except his quickbooks.
thanks
bbbb2
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bbbb2Author Commented:
Does anyone know the keystrokes for a diagnostics for Dell Vostro laptop 1000?
thanks
bbbb2
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bbbb2Author Commented:
found the diagnostic test and running it now and the PC is staying on for some reason.
bbbb2
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bbbb2Author Commented:
I am sure it is because it doesn't boot all the way when doing a test.
bbbb2
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bbbb2Author Commented:
@kaskhedikar_tushar: Sometimes it stays booted up for a few minutes sometimes a few seconds. So I have a problem trying to troubleshoot the laptop. Meaning it doesn't stay booted up long enough to uninstall SP3 if that is necessary.
Thanks
bbbb2
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optomaCommented:
Firstly start with backing up the users data.

If you backup the users data by slaving that drive in another machine you may as well well scan it with your Anti-virus and scan it with Malwarebytes
Malwarebytes http://www.malwarebytes.org/mbam-download.php

Then test the ram/memory and full hard drive diagnostics with Ubcd
http://www.ultimatebootcd.com/download.html

Make note of everything and post back here
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kaskhedikar_tusharCommented:
In my opinion take back up of c drive & install fresh copy of windows.You may take this option then you are clear with it is the problem of windows or Hardware problem.
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BitsBytesandMoreCommented:
Hello bbb2, glad to see you around.
The main thing you need to worry about right now is to NOT let it overheat under any circumstance (shutting down when overheating is to protect your motherboard, Chipset, processor, and GPU from damage).....
Until you eliminate this as the possible  cause....anything else should be put on hold because once you get heat damage..... it's gone.
"...Most laptop manufacturers suggest a thorough cleaning be performed on the machine annually. Over time dust, pet hair, cigarette ashes and residue can build up inside and on your laptop computer. This debris can affect your display and disrupt the fans. Significant residue can cause problems with I/O ports. Perform proper cleaning to your laptop to keep this valuable investment in top shape...."
http://www.ehow.com/how_2189984_clean-laptop-safely.html 
 You can also view this video if you prefer: http://www.videojug.com/film/how-to-clean-a-laptop ....
After cleaning you want to check the fans. Make sure they are working correctly.  Download SpeedFan. To download SpeedFan go to http://www.almico.com/sfdownload.php and click on SpeedFan 4.40 (see screenshot below).
Once you have it installed compare your CPU temperatures with the temperatures posted for your CPU on this site: http://www.hardwaresecrets.com/article/143/1
 After you are sure it is not overheating then you can proceed with any other diagnostics as suggested above.

SpeedFan.jpg
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BitsBytesandMoreCommented:
If you wish to run a "Quick Test" of whether it is overheating or not, go into the BIOS and let it sit for about 20min. If it reboots, you probably have an overheating or memory problem.
Before messing with the software, it would be wise to make sure all hardware is good. We need to know if the memory and/or the hard drive are bad.
To run some memory tests.. go to http://www.memtest.org/ download the memtest86+ free software and test your memory. I like the Dell memory tests and since you have already figured out where the diagnositcs are, use the built in test. Just make sure to run several iterations of it.
You will also need to download some hard drive tests. Here is a list of hard drive tests you can get depending on the manufacturer of your hard drive (these are usually very good). I have also found the hard drive test that comes with Dell to be very good but you need to run the extended memory tests (not the default quick tests):
Fujitsu http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic 
IBM and Hitachi http://www.hgst.com/hdd/support/download.htm#DFT 
Maxtor/Quantum http://www.maxtor.com/en/support/products/index.htm 
Samsung http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html 
Seagate http://www.seagate.com/support/seatools/index.html 
Western Digital http://support.wdc.com/download/index.asp?cxml=n&swid=1 
 
Spinrite is not brand specific but it is also very good.... http://grc.com/spinrite.htm 
 
You could also download from http://www.knoppix.net/ the boot cd and run the hard drive and memory tests provided with knoppix there.
 
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bbbb2Author Commented:
Hey BitsBytes,
Glad to hear from you. You must have been reading my mind. After it shut off several times last night I got to thinking and that could be dangerous :-) but anyway I thought about the fan and circulation issues and wouldn't you know it, the fan cover on the laptop on the bottom and the two on the top where dirty. Especially the bottom where the fan blows out. I used some canned compressed air and it doesn't shut down anymore. After being the hero off the night I went to bed. lol This morning I booted the laptop in safe mode and ran malwarbytes and since I can't update I installed the newest version of AVG anti Virus and I am running it now in DOS mode. Thanks for all the info and links. I have to go do a few service calls. Hopefully I can get this laptop fixed without having to format but I don't feel very good on that happening. Talk to you later with an update.
Thanks,
bbbb2
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BitsBytesandMoreCommented:
There is nothing better after a virus/malware infestation, plus any corruption caused by the overheating, than a clean install after doing a full data backup to make your customer get the feel and joy of a "Brand New Computer"......
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