Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Error 35

Posted on 2009-12-16
Medium Priority
Last Modified: 2013-12-09
I have been getting Event ID 35 LiveUpdate/Rapid Release stating that 'LiveUpdate was unable to complete successfully.  More information may be available in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate.'  I have attached my liveupdate log. This error is consistent. How can I correct this?
Question by:ShaneM28
  • 2
LVL 26

Expert Comment

ID: 26064582
The fails appear to be claiming that your update subscription has expired. Can you confirm it hasn't?

Author Comment

ID: 26064748
First of all it shows that new definition files are loading and that liveupdate does go out and capture new updates. I haven't received any pop ups stating that the update subscription has ended. I have gone through Symantec EndPoint Protection, Symanted EndPoint Protection Manager. Symantec Information Foundation Mail Security says the definitions is current and the SPA license status is Valid. Am I missing something here? The LiveUpdate/Rapid Release Status shows 12/15/2009 rev 31 and Virus Deifintions and Symantec Premium anti spam are valid til mid next year.

Expert Comment

ID: 26110932

please try to run liveupdate from Run-> luall.exe
Check what error it displays.
Also try  to reintall liveupdate and check if it works fine.

Pradeep Jhala

Accepted Solution

ShaneM28 earned 0 total points
ID: 26113681
I was able to resolve this issue. What happened is the SMSME had live update enabled when Endpoint Protection also had liveupdate running. You can't have both trying to get updates. Endpoint Protection scans for updates for all symantec products. I disabled live update in SMSME and the error went away.

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Change your password...do it now!. Probably the easiest point of access to your account is through guessing your password. If your password is guessable, do change it now. If not for your sake but for everyone else in your friends list. Remember …
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question