Error 35

Posted on 2009-12-16
Last Modified: 2013-12-09
I have been getting Event ID 35 LiveUpdate/Rapid Release stating that 'LiveUpdate was unable to complete successfully.  More information may be available in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate.'  I have attached my liveupdate log. This error is consistent. How can I correct this?
Question by:ShaneM28
    LVL 26

    Expert Comment

    The fails appear to be claiming that your update subscription has expired. Can you confirm it hasn't?

    Author Comment

    First of all it shows that new definition files are loading and that liveupdate does go out and capture new updates. I haven't received any pop ups stating that the update subscription has ended. I have gone through Symantec EndPoint Protection, Symanted EndPoint Protection Manager. Symantec Information Foundation Mail Security says the definitions is current and the SPA license status is Valid. Am I missing something here? The LiveUpdate/Rapid Release Status shows 12/15/2009 rev 31 and Virus Deifintions and Symantec Premium anti spam are valid til mid next year.
    LVL 7

    Expert Comment


    please try to run liveupdate from Run-> luall.exe
    Check what error it displays.
    Also try  to reintall liveupdate and check if it works fine.

    Pradeep Jhala

    Accepted Solution

    I was able to resolve this issue. What happened is the SMSME had live update enabled when Endpoint Protection also had liveupdate running. You can't have both trying to get updates. Endpoint Protection scans for updates for all symantec products. I disabled live update in SMSME and the error went away.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Suggested Solutions

    As more computers now shipped with 64-bit version of Windows, more users are now using this Operating System.  So it's important to be aware how some 32-bit diagnostic tool works on these systems, so we know what to expect when analyzing the logs an…
    OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
    Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

    794 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now