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ISA issue with CNN website

I'm trying to figure why CNN website is not showing properly. The format of the site is not correct. Not sure what is needed in the ISA to fix it. Any help would be greatful. Thank.
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davecordova7
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davecordova7
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1 Solution
 
trident25Commented:
Hi,

Do you know what version of ISA you are running? Is your browser configured to use the ISA server as a proxy? What browser are you using?
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pwindellCommented:
Almost a zero chance of this being ISA.
Almost a 100% chance it is IE.
Install Firefox on the same machine and try CNN with that.  If it works with Firefox,...ISA is not the problem.

Note: I use ISA2006,...CNN works fine for me,...I have done nothing at all what-so-ever to make any special accommodations for www.cnn.com.

Make sure that IE has the Flash Player updated to the Latest one.
If it is IE8 then you might have to run "cnn.com" in  Compatibility Mode

IE (all versions) does not operate by the same behavior when it contains proxy settings -vs- when it does not have proxy setting.  Some versions did not even use the same version of HTTP,....some used HTTPv1.1 when operating directly and used HTTPv1.0 when using a proxy.
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pwindellCommented:
Side note:  We are an NBC Affiliated TV News Station,...have had to deal with CNN for years,...and have used ISA Server since the original version (ISA2000) came out.
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davecordova7Author Commented:
i'm using ISA 2006. both IE8 or Firefox. I'm having the same issue in Firefox and it's happen on more than one pc. here is the screenshot.


cnn.GIF
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pwindellCommented:
Don't know what to tell  you.  I've seen this before,...IE fails,...but it always worked with Firefox.

These types of complaints identical to yours have been all over the internet ever since IE7 came out (notice the amazing short life of IE7).  They have gotten worse since IE8 came out.  the bulk of these people were not using ISA.

Youtube.com did this for a while too (screen was identical),....due to something being changed on the youtube site.  It even happened on my machine at home which is not behind ISA.  Posts about it and complaints were flying around all over the internet.  No one had any solution other than to use Firefox instead of IE.  Then about a week or so later it suddenly started working correctly again,...with no explaination.

My advice.
1. Go to Windows Update (better yet, Microsoft Update) and apply every patch for IE that you find.
2. Update Firefox to the latest version.
3. Update the IE and Firefox Flash Players (they are not the same player).
 4. Update Shockwave in both IE and Firefox as well (also each separate players for each browser)

If using IE8 set "cnn.com" (or just "all sites") to use Compatibility Mode
You might optionally add "*.cnn.com" to the Trusted Sites Zone

Like I said in my last post,... my IE works with CNN just fine from behind ISA with absolutely nothing done to make any special accommodations for CNN at the ISA.  But my browser and plugins are completely updated andI run all sites in Compatibility Mode.
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davecordova7Author Commented:
I've tried all that but nothing. I remember having this issue in my previous life using SonicWall NSA and it end up being where the images where coming from (http://i.cdn.turner.com). Thanks anyways. i still think it's something in the ISA that's causing it. I just can't put my finger on it.
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pwindellCommented:
Ok, sounds good.  If you find out anything more post it,...I'll do the same.
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pwindellCommented:
As a test remove the proxy settings from the browsers (both IE and Firefox),...leave them completely blank,...but have the Firewall Client installed and running.  This allows the browser to use the ISA through the FWC but will avoid the Web Proxy Service.   Just remember that the FWC will usually push the browser settings back into the browser (only IE) every 30 minutes depending on your setup,...so your test conditions might only stay the way you put them for a short time.

Web Proxy problems can be caused by a corrupted web cache.  I don't have that problem because I don't use caching at all,...I don't even have any "cache drives" configured in ISA.
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davecordova7Author Commented:
I saw my mistake... I had originally went into the internet options, connections, click on advance under Proxy server and added *cnn.com in the exceptions area, but forgot to add http://i.cdn.turner.com Thanks for your help pwindell. i'm still going to go into the ISA and add this.
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pwindellCommented:
Ok, sounds good.

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