I've been reading the forums for solutions, and it seems there are two widely endorsed recommendations for how to create a "master" address book (that includes internal and external contacts) to share across the organization. Method 1 appears to be to add them the the GAL, or create a Public Folder for shared contacts.
For my purposes, I think the Public Folder option is best. To that end, I've create a new public folder called "Company Contacts". When I do so, it's unclear how to make this be an "address book" - I dragged over a contact from my personal contacts, and it does not appear like an address book entry. I also cannot see this public folder in Outlook when I hit "To" and select Public Folders. I see recommendations to "right click the public folder and change it to be an address book", but I don't see that option in Properties for the folder. Do I need to have Outlook 2007 actually installed on the SBS 2008 server? What am I missing?
Since I have so many questions, I'd like to ask that someone please provide a truly Step-By-Step description of how to proceed. Please make no assumptions that I know what I'm doing (LOL). Instructions such as "just create the public folder and then tell outlook to use it as the address book" are not going to help me. I need step by step instructions on how to create the folder, how to make it an address book/contacts folder, how to add and edit internal AND external contacts to it, how to make it available for everyone in my organization, etc.
I apologize if this is covered elsewhere in detail. I haven't found it!