Error 607

A user is attempting to print a Visio 2003 file.  When they attempt to print to a certain printer, they get an error message  "An Error (607) occurred during the action Print.  There has been an error queuing your print job."  However, when we change it to another printer, it file prints as it should.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

1) Search for Visio.ini and Visio.bin.

2) then delete Visio.ini and bin files.

3) Now try printing.

texasiguanaAuthor Commented:
i tried this previously and a search of the two files came up null.  (I search C:\ and also looked under hidden folders.)
Joanne M. OrzechManager, Document Services CenterCommented:
Are your print drivers the most current version?  

Also - there is perhaps a partial solution found here - although it says it still didn't fix Visio - you could give it a try:

Thanks for your help in this matter. I just thought I would let you know how it was resolved.

I eventually found that the issue was indeed outside of Visio. Many applications could not print to the plotter, but Visio was
the only one that reported an error. Part of the problem was an extra set of registry entries in the area
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3\HP DesignJet 1055CM PS3]
I deleted these and afterwards could print a test page - but still visio & other applications could not print.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

texasiguanaAuthor Commented:
The issue is with the printer drivers.  They were updated and is what caused this issue for this user.
texasiguanaAuthor Commented:
printer drivers were updated and it caused the issue for this user.  If we changed them back to original, then it would cause other users bigger issues.  This user has to use another printer with the older print drivers.
Joanne M. OrzechManager, Document Services CenterCommented:
Well I'm very pleased that you got it sorted out.

Thank you.

Joanne Orzech
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Visio

From novice to tech pro — start learning today.