Error 607

Posted on 2009-12-16
Last Modified: 2012-05-08
A user is attempting to print a Visio 2003 file.  When they attempt to print to a certain printer, they get an error message  "An Error (607) occurred during the action Print.  There has been an error queuing your print job."  However, when we change it to another printer, it file prints as it should.
Question by:texasiguana
    LVL 46

    Expert Comment

    1) Search for Visio.ini and Visio.bin.

    2) then delete Visio.ini and bin files.

    3) Now try printing.


    Author Comment

    i tried this previously and a search of the two files came up null.  (I search C:\ and also looked under hidden folders.)
    LVL 37

    Accepted Solution

    Are your print drivers the most current version?  

    Also - there is perhaps a partial solution found here - although it says it still didn't fix Visio - you could give it a try:

    Thanks for your help in this matter. I just thought I would let you know how it was resolved.

    I eventually found that the issue was indeed outside of Visio. Many applications could not print to the plotter, but Visio was
    the only one that reported an error. Part of the problem was an extra set of registry entries in the area
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3\HP DesignJet 1055CM PS3]
    I deleted these and afterwards could print a test page - but still visio & other applications could not print.

    Author Comment

    The issue is with the printer drivers.  They were updated and is what caused this issue for this user.

    Author Closing Comment

    printer drivers were updated and it caused the issue for this user.  If we changed them back to original, then it would cause other users bigger issues.  This user has to use another printer with the older print drivers.
    LVL 37

    Expert Comment

    by:Joanne M. Orzech
    Well I'm very pleased that you got it sorted out.

    Thank you.

    Joanne Orzech
    MS Word MVP

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    The ability to add structure to Visio diagrams using containers, lists and callouts is one of my favorite features in Visio 2010. In this article we’ll examine lists. We’ll explore containers and callouts in separate articles. Prior to reading th…
    Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
    The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
    The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now