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ActiveSync for Exchange does not work, unless MS Oulook is connected at the pc level

I have added 5 new HTC Tilt 2 from ATT with MS Mobile and active Sync.  They setup fine and sync fine the first time.  What I have discovered since then is that I do not receive sync e-mails etc. to he device real time unless the users Outlook is open.  Now they do receive them but many hours later but not instantly as it should be.  I figure that something is connecting to the user profile in exchange which causes it to push the e-mails at a much later time.  I have exchange 2003 sp2 and have exausted the web and made many reccomended changes to no avail.  The Watchguard firewall has been tuned to allow HTTP/HTTPS idle time out for more than 15min as recommended but still the same result.

Any help would be great.  Thanks.
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MaddogMarine
Asked:
MaddogMarine
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1 Solution
 
Satya PathakLead Technical ConsultantCommented:
Please find IIS authentication type and the SSL requirement for Exchange 2003.
1) Default Website : Annonymous & Integrated     NO SSL
2) Exadmin : Integrated                                    NO SSL
3) Exchweb : Annonymous                              NO SSL
4) Exchange: Basic                                        SSL Optional
5) RPC     : Basic                                        SSL Required
6) OMA     : Basic                                       SSL Optional
7) Public  : Basic+Integrated                         SSL Optional
8) exchange-oma : Basic & Integrated             NO SSL
9) Microsoft-Server-ActiveSync : Basic           SSL Optional

Aftre That restart IIS service.
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MaddogMarineAuthor Commented:
I made the suggested changes above.  I do not have a exchange - oma to change.  Right now I have the HTC set to NOT use SSL, I have purchaged and SSL for the web site/exhange but have not implemented it as of yet.  I am confused on why these setting will make a diffrence to the push.  It seems the push works fine when the Users MS Outlook is open and connected to Exchange but not so well when it is not open.  

Thanks again.  
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MesthaCommented:
Are emails seen in OWA if the user's Outlook is not open? It sounds like the messages aren't coming in to Exchange directly, but are being pulled in another way. The messages are only pushed out when Outlook synchronises those new messages to the server.

Simon.
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MaddogMarineAuthor Commented:
Mestha, you see the e-mails in OWA when Outlook is not open just tested.  I followed this article to add the exchange-oma that Satya above mentioned.  http://support.accessmylan.com/kb/article-56.html

When I made the changes suggested, I could not get any e-mails to the HTC even with Outlook open.  I switched them back and I was able to get mail on the device with Outlook open.  I then followed the article above and nothing still.  What a pain in the rear, Thank god the rest of my clients and users are still working with Blackberry BES servers that I setup.  They at least work fine.  Any thoughts anyone?
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MesthaCommented:
The device is configured for Exchange ActiveSync? Not ActiveSync through Outlook.
There is no reason I can think of for email to only appear on the device unless there is something funky going on with rules or something.

Simon.
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MaddogMarineAuthor Commented:
I dont know what you are exactly talking about with the thru Exchagne or Outlook.  But the way the HTC devices were setup are as follows:

1.  Out of the box, called ATT, swapped cell # from a BB Bold, to the HTC Tilt 2 made sure had correct data plan.

2.  Config HTC with e-mail account, password, used the IP address fo the Exchange server, and Choose NO SSL, Initial sync worked great.

3.  HTC went home for weekend, found out that e-mails were arriving at HTC 5 to 10 hours after they sent by the orginally sender.  Out going e-mails from HTC go right away.

4.  Disovered that HTC sync works instantly when the User has there MS outlook running on the PC/Laptop.  It does not work if OWA is open (tried that yesterday).

So there has been no Install of desktop software on any machines the sync was all setup from the device and the Exchange server was config.  Other than that I have been trying all the ideas posted.  

Thanks for the follow up.
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pwindellCommented:
My ATT Tilt  (not Tilt2) would never work with ActiveSync, although it is probably not the phone's fault.  

I had way more better results using the phone as an IMAP client instead.  It worked perfect that way.


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MaddogMarineAuthor Commented:
Did you have the same issues that I am having with the Title and Active Sync or diffrent ones?  And is the IMAP like the Blackberry way of using webmail access, that gives you e-mails every 10min or so?
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pwindellCommented:
Mine was a different issue. It would just never function with active sync at all to begin with. It has to do with the SSL.  I don't have a FE & BE Exchange,...it is just a single box and there are clashes between OWA and its SSL getting in the way of activesync somehow.  There are articles describing all the hoops to jump through to make it work,...but it sounded like the medicine was worse than the disease to me so I didn't mess with it.

IMAP is more similar to POP3.  The Mail syncs when you open the mail client,...if the mail client is not open, I don't think anything happens until you open it.  The main difference between it than POP3 is that it syncs the mail folders rather than just downloading their contents. Other than that it is very similar,...it even is combined with SMTP like POP3 is.   So,..obviously not everyone is going to like the way it works.  You could pick just one phone and "try" it.  I only did it to prove the concept on one phone,...I don't actually use it, so I don't know all the exact behavor of it.
However,...with Blackberrys.  We run Blackberries here and they do fine by virtue of the abilites built into Blackberry itself.  It uses POP3 (yes POP3 believe it or not) to sync mail with a POP3 Server and it does that every 10-15 minutes I believe.  I never had to do anything at all on my Exchange to accomidate it other than make POP3 available to the outside in just the normal way you would already do POP3.  I don't think it requires SMTP be available at all because the phone sends out mail directly from itself and does not relay it through the Exchange (which would require SMTP).
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MaddogMarineAuthor Commented:
Yeah, I have a Blackberry BES server with the other users on that and have been with that for years.  These users wanted to try the darn Tilt 2 and get off the Bold.  Well thanks for your help but the IMAP sounds like the same issue I am having now, in that you have to have Outlook running to Sync.  that is not what I want, I need it to sync or push real time all the time with no help from any desktop client.

thanks again.  
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MesthaCommented:
I wonder if it ProActive Scanning.
This is a problem with AV products which are scanning the items.

The is a setting in the AV software you have on the server. The AV isn't releasing the emails unless Outlook accesses them.

Simon.
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pwindellCommented:
No you don't have to have Outlook on the workstation to sync,...you can uninstall Outlook and throw the workstation out in the street and the phone would still work with IMAP.    IMAP happens directly between the Phone and Exchange itself.

ActiveSync,...it is an overused name,...there are two of them.  There is the Activesync that exist on the workstation and is a piece of software that interacts with the Phone via a USB or Data Cable.  This one may have "died off" as MS changed the software and gave it a new name with Vista.

Ths second ActiveSync is the one on Exchange and is basically a local "web site" that is running on IIS on the Exchange box.  This one has nothing to do with the workstation or outlook.  If fact the user does not even need a workstation or Outlook,....the phone would BE the workstation.
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MaddogMarineAuthor Commented:
Mestah,

Looking into that suggestion, I think that has merit, will keep you posted.  We are running Symantec Endpoint Protection 11.0 and found an article about that issue you mentioned.

Thanks again.  

Pwindell, I appreciate your response.  Your right that is how it should work, but in my case as stated above, the Activesynce/direct push is not working unless the User has Outlook open.  
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pwindellCommented:
Pwindell, I appreciate your response.  Your right that is how it should work, but in my case as stated above, the Activesynce/direct push is not working unless the User has Outlook open.


Ok, well you gotta do what you gotta do.  But ActiveSync should work even if the user does not even have a workstation/laptop,...let alone a copy of Outlook.  You need to sort this out eventually because whatever the cause is may turn around an haunt you in other ways later that you have not dicovered yet.   Call MS Support,...you'll be done in an hour or so and it will be working correctly.
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MaddogMarineAuthor Commented:
thanks.
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