troubleshooting Question

ActiveSync for Exchange does not work, unless MS Oulook is connected at the pc level

Avatar of MaddogMarine
MaddogMarine asked on
ExchangeMicrosoft IIS Web ServerMicrosoft Forefront ISA Server
15 Comments1 Solution595 ViewsLast Modified:
I have added 5 new HTC Tilt 2 from ATT with MS Mobile and active Sync.  They setup fine and sync fine the first time.  What I have discovered since then is that I do not receive sync e-mails etc. to he device real time unless the users Outlook is open.  Now they do receive them but many hours later but not instantly as it should be.  I figure that something is connecting to the user profile in exchange which causes it to push the e-mails at a much later time.  I have exchange 2003 sp2 and have exausted the web and made many reccomended changes to no avail.  The Watchguard firewall has been tuned to allow HTTP/HTTPS idle time out for more than 15min as recommended but still the same result.

Any help would be great.  Thanks.
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