Posted on 2009-12-16
Last Modified: 2013-11-30

using logmein pro
with firefox plugin

Error: Logon failure: unknown user name or bad password. (1326)
Please enter your Windows username and password.

password is invalid

i am using the same email and password
tried this on multiple computers

do i need two logmein users to make this work
Question by:rgb192
    LVL 10

    Expert Comment

    Are you trying to remotely access your own machine? or giving some person to access your machine?
    LVL 18

    Accepted Solution

    You will need to enter your Windows UserName and password in that dialog box & not Email-id / password combo.

    There is a separate setting in the Logmein utitilty which is running in the system tray. Perhaps you will have to configure it in the logmein application, for access to the Windows userid / password.

    Explore the options in the logmein application running and you will find it there.

    LVL 18

    Expert Comment

    by:Ravi Agrawal
    Email-id Password combo is only needed to login to your account at the logmein website to access your PCs.

    LVL 30

    Expert Comment

    Rgb192, using logmein is a three step process.
    1 install logmein on the machine you need access to.
    2 go to different machine and log into the secure logmein site with the logmein name and password you set up when installing logmein.

    3 when you go to connect to the remote computer that you had previously installed lmi on, you then need to provide the Windows User logon info to Connect.

    If #3 doesn't work, did you set up a temporary password for the machine when you inStalled logmein?  Use that pw instead.  Hope this helps.

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