Windows 7 - Cannot connect to network attached storage

Posted on 2009-12-16
Last Modified: 2012-05-08

I have recently added a Windows 7 based HP laptop to our home network. The laptop connects fine to the internet, but it is unable to detect a network drive (1TB) that is attached to a wireless router. Other machines - XP and Vista based, obviously sees the drive correctly. It is a World Book drive and when trying to connect to it via \\Mybookworld it simply times out after a while and says the drive cannot be detected. We have ran all the updates on Windows 7 and have also disabled Windows Firewall on the laptop. Any ideas as to why we cannot detect this drive?



Question by:AsparagusX
    LVL 14

    Expert Comment

    Can you ping "mybook" from the Win7 machine?
    LVL 14

    Expert Comment

    sorry, ping "mybookworld"
    LVL 14

    Accepted Solution

    You need to update the firmware on the WD drive. From the release notes:

    Firmware Version 01.01.16
    New Features:
    " Added Windows 7 DMS compliance

    Here is how to do it:

    Author Comment

    Yes, we can ping the drive. Going to be making a back-up of the drive now, before applying the firmware upgrade - that does appear to be the solution at the moment. Will report back in a few days time when back-up complete and firmware update applied.


    LVL 52

    Assisted Solution

    If the firmware upgrade does not solve it, try two things: First, use the ip instead of the name. There are incompatibilites between vista/W7 and samba shares when using the name.
    If that does not work out, set the following local group policy for a test: open secpol.msc and go to loc. pol. - security options - netw. security - Lan manager authentication level and set it to the value that xp is using.
    (copied and pasted from another posting of me)

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