Windows cannot find cmd, firewall wont work

Posted on 2009-12-17
Last Modified: 2013-12-06
Hi there,

I had a virus on my pc a while ago and then I ran HouseCall and installed bit Defender. The bitdefender firewall won't run on and now I cannot run 'cmd'. ("Windows cannot find cmd" when I go to run.. cmd)

I attached a hijackthis log
Keep in mind im a developer so servu should be there. I'm behind a home firewall, most of the time.

Question by:the_cyman
    LVL 27

    Expert Comment

    [?] - C:\Program Files\FileGiant Online Backup\aua\bin\AuaAcb.exe
    [?] - C:\Program Files\FileGiant Online Backup\bin\bsch.exe
    [?] - C:\Program Files\AhsayPortal\aua\bin\AuaObm.exe
    [?] - C:\Program Files\Sawmill 7\SawmillService.exe
    [?] - C:\Program Files\Sawmill 7\SawmillCL.exe
    [?] - C:\Program Files\Sawmill 7\SawmillCL.exe
    [?] - C:\Program Files\FolderClone\folderclone.exe
    [?] - C:\Program Files\RiseFly\BestSync 2009\BestSyncApp.exe
    [?] - C:\Program Files\Yahoo!\Yahoo! Autosync\AutosyncForYahoo.exe
    [?] - O4 - HKLM\..\Run: [3DBoxShot] C:\PROGRA~1\3DBOXS~1\3DBoxShot.exe
    [?] - O4 - HKCU\..\Run: [BestSync 2009] "C:\Program Files\RiseFly\BestSync 2009\BestSyncApp.exe" /trayicon
    [?] - O4 - Global Startup: Yahoo! Autosync.lnk = C:\Program Files\Yahoo!\Yahoo! Autosync\AutosyncForYahoo.exe
    [?] - O8 - Extra context menu item: &WebReplay Fill Login - res://C:\Program Files\Deskperience\Web Replay\inetieui.dll/292
    [?] - O8 - Extra context menu item: >>> DIAL
    [?]- O9 - Extra button: Web Replay -{3401B8CC-95A4-4dbe-B73F-00E2D23F2B73} - C:\ProgramFiles\Deskperience\Web Replay\ShowToolbar.dll
    [?] - O16 - DPF:{843EE768-3A97-455C-9076-741BA3AD7B62} (QuickBooks Online EditionUtilities Class v10) -
    [?] - O16 - DPF: {A3E21079-7F41-4125-9EBB-FD44CFCC0AC1} (WLCTSCControl Class) -
    [?] - O20 - Winlogon Notify: RDM+ - C:\Program Files\RDM+\notify.dll
    [?]- O23 - Service: Ahsay Offsite Backup Server - Unknown owner -C:\Program Files\Ahsay Offsite Backup Server\bin\AobService.exe
    [?] - O23 - Service: BestSync Service (BestSyncSvc) - RiseFly Software - C:\Program Files\RiseFly\BestSync 2009\BestSyncSvc.exe
    [?]- O23 - Service: AutoUpdateAgent (FileGiant Online Backup)(OBAAutoUpdate) - Unknown owner - C:\Program Files\FileGiant OnlineBackup\aua\bin\AuaAcb.exe
    [?] - O23 - Service: Online BackupScheduler (FileGiant Online Backup) (OBAScheduler) - Unknown owner -C:\Program Files\FileGiant Online Backup\bin\bsch.exe
    [?] - O23 -Service: AutoUpdateAgent (AhsayPortal) (OBAutoUpdate) - Unknown owner -C:\Program Files\AhsayPortal\aua\bin\AuaObm.exe
    [?] - O23 - Service: Sawmill - Unknown owner - C:\Program Files\Sawmill 7\SawmillService.exe
    [?]- O23 - Service: Xceed Chart for ASP.NET Renderer Service(Xceed.Chart.Renderer.Service) - Xceed Software Inc. - C:\XceedComponents\Bin\.NET\Xceed.Chart.Renderer.Service.exe
    LVL 27

    Assisted Solution

    this is the short analysis.

    I see no issue with that. Still you could do some housekeeping and uninstall unneeded programs.

    You should give this a try:

    Tuneup Utilities 2010 are available as 30 days full trial, they can repair the system if needed.

    Also scan you system with for unknown infections.

    LVL 22

    Expert Comment

    Scan with
    Nod online scan

    After that uninstall Bitdefender and run a repair of windows

    When repair is completed reinstall Bitdefender and hopefully cmd and bitdefender firewall is functional

    Author Comment

    hey guys this is all good stuff, but what on eath could cause cmd to go missing?
    I may not have emphasized... I got rid of the virus a few weeks ago, or so i thought. i maybe just didnt run cmd since then but im a bit weary i may have a trojan or something.
    What do u think?
    LVL 22

    Assisted Solution

    Run those scanners to make sure no more nasties are present and make note, if any.
    It's possible that cmd was infected and removed which a repair should put right.
    LVL 30

    Assisted Solution

    Open regedit and navigate to here

    HKLM or HKCU\Software\Policies\Microsoft\Windows\System

    Check both HKLM and HKCU

    Look for a DWORD called DisableCmd. If present make sure its has value


    Also, try running command, instead of cmd.
    LVL 27

    Expert Comment

    command is the original dos starter.

    Lol even in windows 7 there is edlin....
    C:\Users\ADMINI~1>edlin /?
    Starts Edlin, a line-oriented text editor.

    LVL 3

    Assisted Solution

    This error message can occur if the following files are missing from \WINDOWS\System32:
    * Config.nt
    * Autoexec.nt
    Check whether these files are present there.
    If these are not present, then expand them from the install CD and copy them to \WINDOWS\System32. you can find them on the CD in the \I386 folder as:
    LVL 3

    Accepted Solution

    Have you checked your path to see it has been corrupted or changed?

    Start-> Right click on My computer
    Click properties
    Click Advanced
    Click Environment Variables
    Click on the "Path" statement and click edit

    It should look something like this


    You may have more entries then I do, I reload my computer almost every month.  Mine is very short and to the point.
    LVL 27

    Assisted Solution

    Scan the system again with the free scanner from
    if it returns green we should try to repair the system.
    When it's red we 1st have to clean up the system.
    LVL 1

    Assisted Solution

    Go to Start - Run - and type in sfc /scannow    Run the system file checker and see if that clears it up.  It might ask you for the Windows disk, so make sure you have one handy.  Seems like a good option to me.  If that doesn't work , let us know.

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