Msinfo32.exe command line example to generate remote assistance invitation

Posted on 2009-12-17
Last Modified: 2012-05-08
How to generate remote assistance invitation file from command line using msinfo32.exe? What option keys are needed to set?
Question by:DmitryShchegolev
    LVL 6

    Expert Comment

    I don't know if you that you can do that by msinfo32, but you can use the following scripts in order to "automate" this process.

    to run the script enter the destination IP Address.

    It is taken from:

    In Vista you have a command line named: msra, check this out:

    In addition you can check the following links for more information regarding remote assitance:


    Author Comment

    I need to automate remote assistant ticket generation (called remote assistant invitation) in windows XP. I know, that in windows vista I can do it in command line via msra. In the related solution "Create Remote Assistance file" it says, that I can do it by the command msinfo. I can't find what options I need to pass to msinfo to generate invitation.

    You suggest me to use vbs script from myitforum. But I can't understand what script I exactly need to create and how to use it. Please post here the script and usage example.

    LVL 6

    Accepted Solution

    Attached is a fscript file to request remote assistant, it's not that allegent but should work...

    At the begining change the email address to the support email address and the password to the remote invitation password you wish.

    Good luck

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