Physical Volume Library Drive not available.

Hi

I'm having a problem with symantec Backup Exec.
I want to take a backup from my server on a NAS. This backup worked in the past, but suddenly it stopped working

I always get the error:
Error category    : Backup Device ErrorsError             : e000810c - Physical Volume Library Drive not available.

My devices are offline. When i change them to online, there's no problem but once i launch the backup they change to offline.

What can i do about this?

thanks in advance
techneitsolutionsAsked:
Who is Participating?
 
Syed Mutahir AliTechnology ConsultantCommented:
I would suggest is to update BE to the latest patches and sp's (SP3) i think is the latest

have you tried stoppin and restarting backupexec services via "tools" menu in BE and then see what happens ?

also, try creating another shared folder (a new one) add that as a device in BE and see if that helps ?

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tahussleCommented:
bringing the device online from the gui doesn't necessarily mean the device is working. How is the NAS connected ? How are you backing up to the NAS box as a share or have you a remote license for NAS?
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techneitsolutionsAuthor Commented:
I have a share on my nas, and that's the location where i want to backup to...

I can browse to my nas from my server, so the server doesn't have any problem to reach it...
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Syed Mutahir AliTechnology ConsultantCommented:
also, it can be a network throughput issue as folders go offline when be can't connect to them,but first try stoppin startin be services and runnin a small job to a new folder on the nas to see.
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techneitsolutionsAuthor Commented:
I deleted the old backup locations and wanted to added a new location, but i got an error saying that the time configuration of my NAS wasn't the same as my server

I synchronised the time of my nas with the server.

I added the new backup locations and my backups ran succesfully

THX for the help!
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