Physical Volume Library Drive not available.

Posted on 2009-12-17
Last Modified: 2013-12-01

I'm having a problem with symantec Backup Exec.
I want to take a backup from my server on a NAS. This backup worked in the past, but suddenly it stopped working

I always get the error:
Error category    : Backup Device ErrorsError             : e000810c - Physical Volume Library Drive not available.

My devices are offline. When i change them to online, there's no problem but once i launch the backup they change to offline.

What can i do about this?

thanks in advance
Question by:techneitsolutions
    LVL 5

    Expert Comment

    bringing the device online from the gui doesn't necessarily mean the device is working. How is the NAS connected ? How are you backing up to the NAS box as a share or have you a remote license for NAS?

    Author Comment

    I have a share on my nas, and that's the location where i want to backup to...

    I can browse to my nas from my server, so the server doesn't have any problem to reach it...
    LVL 22

    Accepted Solution

    I would suggest is to update BE to the latest patches and sp's (SP3) i think is the latest

    have you tried stoppin and restarting backupexec services via "tools" menu in BE and then see what happens ?

    also, try creating another shared folder (a new one) add that as a device in BE and see if that helps ?

    LVL 22

    Expert Comment

    also, it can be a network throughput issue as folders go offline when be can't connect to them,but first try stoppin startin be services and runnin a small job to a new folder on the nas to see.

    Author Comment

    I deleted the old backup locations and wanted to added a new location, but i got an error saying that the time configuration of my NAS wasn't the same as my server

    I synchronised the time of my nas with the server.

    I added the new backup locations and my backups ran succesfully

    THX for the help!

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