Out of Office Assistant Failing

Posted on 2009-12-17
Last Modified: 2012-05-08
I have a single user that when she tries to open the out of office assistant, gets the following error message:

"Your out of office settings cannot be displayed, because the server is currently unavailable. Try again later"

My organization has about 85 individuals running Outlook 2007 connecting to an Exchange 2007 Server.  She is the only one with the issue.  She is different in that she is connecting back to our location via a Microsoft VPN where as everyone else is physically on our LAN.

I found the Microsoft Hotfix KB 954574 which I thought might address my issue, however when I try to run it, I get the following error message:

"The expected version of the product was not found on the system."

The user can get her mail, no issue, but the Out of Office Assistant is a no go.  I found quite a few articles addressing this, but all seem to handle the issues which would appear to affect all users, not just one.  Any help on this would be greatly appreciated.
Question by:dioricit
    LVL 74

    Expert Comment

    by:Glen Knight
    The out of office along with other functions of Outlook 2007 is reliant on the autodiscover feature.

    Do you have a record in your external DNS for ?
    If not get in touch with whoever controls your external DNS and ask them to configure an A record for (replace with your actual domain name) and point it to the same IP as your OWA URL.

    Accepted Solution

    Fixed the issue.  Turned out in my host file located in Windows, system32, drivers, etc I had to change my entry of: mail2

    to  mail2.domain.local where domain.local is my Domain

    Once I did that, my issue was resolved.

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