Having a problem with colors when converting a word document to a pdf on windows 7

Posted on 2009-12-17
Last Modified: 2012-05-08
I am having trouble on multiple computers converting word documents to pdf documents.  The colors come out completely different.  For instance, one of my users, with my help, converted a word document into a pdf for use on the website as a download, and for print (document is a brochure about course offerings.)  The color of the cover changed from maroon to medium brown, and the logo went from a darker maroon, to a almost black-brown.  I have replicated it on multiple computers.

 All of them are running Windows 7 x64, Adobe CS4, Office 2007, and all have the correct fonts and color settings.  All available updates were applied as well.

We actually had to convert the pdf to an inDesign file, change the colors back to the standard pantone colors, and then save it back as a pdf.   I cannot expect my end users to remember to do that kind of stuff.  

This does seem to be a Windows 7 issue, or perhaps a x64 issue, as i didn't run into this issue when they were running XP, and nothing else has changed.  however, we could have just gotten lucky.

Any help would be appreciated.
Question by:rwett
    LVL 22

    Expert Comment

    if appropriate,can we have the file here to test it ?

    Accepted Solution

    Well, i actually just found the problem, in word, in the adobe pdf ribbon (added when acrobat pro is installed), there was a preferances icon, which i had known about, but i fiddled with different print qualities, and finally, when using print quality of "press", and changing the color rendering to leave all colors alone, did it get fixed.  previously it was set to convert all to CMYK, which should have been the right setting, as it is going to press, but i guess not.

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