White Screen in SCCM 2007 Remote Tools after update

Posted on 2009-12-17
Last Modified: 2013-11-21
I have updated an XP client today and after the update was completed succesfully I can no longer connect to the client via SCCM 2007 Remote Tools. It only returns a white screen.

On the Client I get this in the program log:
\SystemRoot\System32\smsmdd.dll failed to load

Any ideas on what to do?
Question by:Kasper Katzmann

    Author Comment

    by:Kasper Katzmann
    Maybe I should be a bit more accurate about the update part.
    I have installed 67 updates from Microsoft Update (Security Updates, Critical Updates, IE 8 etc.)
    LVL 33

    Expert Comment

    Do you know what UPDATE was applied?  This may help us troubleshoot why this is happening.

    I would also suggest updated the Remote Desktop Client on the SCCM server (or the machine you are using that starts the remote desktop session).

    Author Comment

    by:Kasper Katzmann
    Sorry for the late respons.
    I haave the list of updates from SCCM, but I acn't figure out witch of them made the trouble.

    The SCCM server is now fully upgraded, but it didn't solve the problem.

    Accepted Solution

    Found the solution myself.

    I removed the KB968389-update and I had acces right on.

    Author Comment

    by:Kasper Katzmann
    The problem reoccured but then it was only in every second attempt.

    I  then updated the displaydriver to the newest ATI Radeon 2400 PRO driver (released december 17th 2009) and know it works just as it should.

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