White Screen in SCCM 2007 Remote Tools after update

Posted on 2009-12-17
Medium Priority
Last Modified: 2013-11-21
I have updated an XP client today and after the update was completed succesfully I can no longer connect to the client via SCCM 2007 Remote Tools. It only returns a white screen.

On the Client I get this in the program log:
\SystemRoot\System32\smsmdd.dll failed to load

Any ideas on what to do?
Question by:Kasper Katzmann
  • 4

Author Comment

by:Kasper Katzmann
ID: 26072803
Maybe I should be a bit more accurate about the update part.
I have installed 67 updates from Microsoft Update (Security Updates, Critical Updates, IE 8 etc.)
LVL 33

Expert Comment

ID: 26072831
Do you know what UPDATE was applied?  This may help us troubleshoot why this is happening.

I would also suggest updated the Remote Desktop Client on the SCCM server (or the machine you are using that starts the remote desktop session).


Author Comment

by:Kasper Katzmann
ID: 26086473
Sorry for the late respons.
I haave the list of updates from SCCM, but I acn't figure out witch of them made the trouble.

The SCCM server is now fully upgraded, but it didn't solve the problem.

Accepted Solution

Kasper Katzmann earned 0 total points
ID: 26094382
Found the solution myself.

I removed the KB968389-update and I had acces right on.

Author Comment

by:Kasper Katzmann
ID: 26112213
The problem reoccured but then it was only in every second attempt.

I  then updated the displaydriver to the newest ATI Radeon 2400 PRO driver (released december 17th 2009) and know it works just as it should.

Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question