• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 516
  • Last Modified:

Can't Connect to 1 PC Through RWW

We have Small Business Server 2003 running with Remote Web Workplace installed. We are able to connect to all of our server and desktop clients through RWW, except for one. It's the exact same PC and setup as 99% of our other desktops, but this one is unable to connect. After click on the computer name in RWW, we get the error:

"Connectivity to the remote computer could not be established. Ensure that the remote computer is on and connected to the Windows Small Business Server network."

I've disabled the Windows Firewall to ensure that isn't blocking it, but I still get the same result. I've looked around for other issues, but it seems like most people can't connect to any desktops or servers. I find it strange that I can connect to all of them except for one. Any thoughts.

Thanks,
Jeff
0
vipes27
Asked:
vipes27
  • 7
  • 4
  • 2
  • +1
1 Solution
 
gikkelCommented:
The issue is likely on the client computer...what os are they running?  Win XP - ensure remote assistance is enabled in system properties.  If they're running SP3 - reinstall...if not, upgrade to SP3.  If its Vista or Windows 7, make sure you have incoming connection settings correct in network connections.  
0
 
vipes27Author Commented:
gikkel,

The client computer is running XP SP3. Remote assistance is enabled on the machine. I'll have to uninstall and reinstall SP3 tonight to see if that works.

Thanks again.
0
 
BigBadWolf_000Commented:
Is the PC a dell? if yes update the nvidia or ATi video drivers
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
vipes27Author Commented:
Thanks for the suggestion BigBadWolf, I'll give it a shot.

I forgot to mention that even if I try a RDC internally, I still can't connect to the PC. I get an error message:

"Remote Desktop can't connect to the remote computer for one of these reasons:
1. Remote access to the server is not enabled.
2. The remote computer is turned off.
3. The remote computer is not available on the network.

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled."

It's also the only computer I can't remote internally to.
0
 
crossfiredCommented:
This has worked with XP,  2003, 32 and x64 (using the x64 devcon) :

http://support.microsoft.com/kb/311272
Unzip the package and make sure to put a copy of the executable devcon.exe in to \windows\system32.

Next, open a command prompt (I ran it from c:\) and run the following command:

devcon.exe -r install %windir%\inf\machine.inf root\rdpdr

Hit Enter.

The machine will reboot. You should be able to connect via RDP (Remote Desktop Connection).
http://support.microsoft.com/kb/311272

There are may reasons you may be getting the error. Assuming you got the basics out of the way and are now pulling your hair out...
0
 
vipes27Author Commented:
Crossfired, I tried your suggestion, but no luck. I took the PC off of the domain and then readded it, but I'm still getting the error message. I'm trying the uninstall and reinstall of XP SP3 right now and I'll let you guys know how that goes.

This is so frustrating that it's just one PC.

Thanks again.
0
 
crossfiredCommented:
ahhh. Ok. Looking into this again, It looks like there was a problem with SP3 and RWW. As a test you may just uninstall SP3 from add remove programs to see if the condition improves. In addition, You may find something here:

http://social.technet.microsoft.com/forums/en-US/itproxpsp/thread/da1b86dc-6c39-4f1f-9c4e-9726cbed3e48/
0
 
vipes27Author Commented:
I uninstalled SP3 and tried connecting remotely with SP2 installed, but I got the same error. I reinstalled SP3 and tried, but it made no differece. Any other thoughts?

Thanks.
0
 
gikkelCommented:
Update nic driver...if that doesn't work, try a new card.
0
 
vipes27Author Commented:
Gikkel,

I updated the nic driver, but that didn't help. The nic is embedded with the motherboard, so I'll have to look and see if I have a nic card I can put in the PCI slot. Any other thoughts?

Thanks again.
0
 
gikkelCommented:
Do you have virus protection software, perhaps with a firewall, installed?  Did you try removing the computer and reconnecting to the SBS network?  Can you get to it from remote desktop connection rather than through the intranet site?  If not, can you get to it by using the ip address?
How are you connecting to the desktops?  Is this strictly being tested on the intranet?  If you are trying to connect externally, it could be a router/firewall issue...do you have ports 443/4125 forwarded to the server?
There are so many possible issues...double check network settings on the client computer.  I don't think we can map out every scenario, but we can start limiting variables. If possible, try to get your hands on a new or borrowed nic.
0
 
gikkelCommented:
Probably not your issue...but worth a try
http://support.microsoft.com/kb/886209
 
0
 
vipes27Author Commented:
Yes, we have virus protection but without the firewall installed. I did remove it from the network and then rejoined the network, but that didn't help either. I can't access it by remote desktop connection, but I can if
I use the ip address. Why would it allow me with the ip address, but not the computer name?

The desktops are all connected through our Remote Web Workplace. Being a novice when it comes to port forwarding, is that specific to each PC on the network? I ask because I can remote to any other PC on the network through RWW, except for this one. Wouldn't the port forwarding be a network wide setting? Again, I don't know much about it.

Thanks.
0
 
vipes27Author Commented:
OK, for some strange reason, it's working now. The last thing I did was uninstall and reinstall IE8, because that PC kept getting error messages while in IE8. I don't know if that was from uninstalling and reinstalling SP3, but it's now working. Thanks so much for you expertise on this.

Happy Holidays!
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 7
  • 4
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now