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Looking for Credential Tiles

Posted on 2009-12-17
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Last Modified: 2012-08-14
How do I fix a Windows 7 PC error of "looking for credintial tiles" when trying to access OWA?
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Question by:rkosey
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LVL 8

Expert Comment

by:hello_everybody
ID: 26076036
The problem you discribe may be caused by a 3rd party software or driver thats not compatible with windows 7, try booting in safemode with networking, if the problem continues let us know.
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LVL 22

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by:senad
ID: 26078745
Try running "sfc/scannow" from command prompt...
Also try turning UAC off and tell me how it goes....
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Expert Comment

by:graye
ID: 26079967
Do you have any "speciality" security devices (like a fingerprint reader, smart card reader, etc)?
I've seen scenarios where a missing driver for a fingerprint reader can cause this type of problem
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by:rkosey
ID: 26081201
This was a fresh load of Windows 7 and all updates were done.  There is a fingerprint reader on this notebook.  It is a HP Compaq 6730b notebook.  I will not get back to this client until next week but I will try the potential solutions and get back.  It looks like it is trying to pop up the box that asks for user id and password when it displays the "looking for credential tiles" message.  When I access my OWA from that system, the login screen for OWA comes up just fine but when I try to access his OWA I get the error.
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rkosey earned 0 total points
ID: 26083978
The actual solution was to set the http default protocol in Exchange and change the settings tab to check "Enable forms based autentication".  So it was an Exchange 2003 problem not a Windows 7 problem.
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Expert Comment

by:ericpatent
ID: 27925913
I am having the same problem on a system, but the client is not using exchange server.  When I try to remote in, I get the same "looking for credentials" prompt.  Any ideas?
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by:cybera
ID: 32908481
i have a feel that this issue is related to systems which are upgraded from Vista to Win 7..
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by:ericpatent
ID: 32908741
I have found that the issue only happens on Windows 7 machines that have fingerprint readers on them as well.
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Expert Comment

by:ericpatent
ID: 32908748
For me this has nothing to do with exchange server because the systems aren't running it.
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Expert Comment

by:cybera
ID: 32921816
I fixed my problem.. its related to some security settings in the back of IE when its trying to perform authentication. I fixed it by doing the following in IE:
1) Tools > internet option > privacy > set allow for the site.
2) tools > internet option > security > trusted sites > add the site address
3) tools > internet option > security > trusted sites > set the level to default and choose LOW.

it worked right after., i know its a workaround.. but at least i get what i need done!
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