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Blackberry updates very slow

I have SBS 2003 running with Exchange and Blackberry Enterprise, that forwards emails to blackberrys. Recently, I dont know if this is related but, I created a couple of roaming profiles for my users and then after a day, blackberrys are not updated, emails come in but when users read them on outlook, they still show as unread in blackberry.

Please Help.

Regards
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imamdani
Asked:
imamdani
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1 Solution
 
PriceDCommented:
Have you tried the wonderful pullig the battry trick.

Another option is ty to a force update frm the BB
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imamdaniAuthor Commented:
Pullig the battry trick?
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PriceDCommented:
Just pull the battery out of the BB and put it back in.  This will allow is to re-establish policy that may have been lost.
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imamdaniAuthor Commented:
That didnt work.
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-jonny-Commented:
If it's reconciliation between messages then you could have MAPI performance issues on your server. If you take a look at the MAGT log do you see lots of MAPI Initialize errors?

Try restarting the blackberry services to see if performance has improved.
Also, do these users have large mailboxes/a lot of email?
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imamdaniAuthor Commented:
Jonny

I cannot find any MAPI Initialize errors (I went to BES folder > Logs > MAGT..) however, attached is a list of log entries if that helps.

I havent restarted the blackberry service yet, cause I am not at work today and  I dont want any unknown thigns to happen while im not there so I will try that on monday but, restarting it for instance from home, would not cause any damage right?

and yes, there is quite a bit of emails for the users, approx 500MB-700MB.




MAGT.txt
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-jonny-Commented:
There's quite a few Folder errors, which could be due to permissions issues on each user's account.

Restarting the services from home won't cause any damage. Just make sure your users are aware that blackberry services will be down for a short period of time while they restart.
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imamdaniAuthor Commented:
Thanks Jonny,

I will try that out tomorrow and let you know.
:)
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imamdaniAuthor Commented:
Is there any procedures to restart the BB Server or shall i just go into BES > Restart Blackberry Server.. ?
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-jonny-Commented:
Restart blackberry server is the easiest way to restart all your services. If you wanted to restart just one to save some time, restart just the messaging agent service, but I recommend using BAS to restart all the services.

Also, before you restart the services, rename the log file folder to "old" (or something arbitrary) so that you can capture any potentially new errors.
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imamdaniAuthor Commented:
Ok Boss, doing that now.
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imamdaniAuthor Commented:
I did restart the BES Server but what happens is, Its still the same problem, although;
When lets say, 3 messages are recieved at 1430, and i read them all on outlook, it would sync the first message on BB as read but leave the other 2 as unread..

Any other ideas?
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-jonny-Commented:
can you post the magt log?
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imamdaniAuthor Commented:
magt as requested
MAGT-1216-.txt
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-jonny-Commented:
ok firstly, are you using a besadmin account with appropriate permissions? if so, your services are logging on as administrator.
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imamdaniAuthor Commented:
I have logged in as admin, but sorry for my ignorance, I do not know how to use a besadmin account with app permissions... :s
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-jonny-Commented:
ok, have you set up the appropriate exchange permissions for administrator? i.e. send-as, receive as, admin info store?
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imamdaniAuthor Commented:
Sorry Jonny, I havent done that and I cannot seem to see how to change those, if you could elaborate more and show me the way.

please be kind. :)
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-jonny-Commented:
Ahhhh ok that explains all the mapi folder permission errors you're getting in your log file.

Best way is to pull up the documentation:
http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Enterprise+Server+for+Microsoft+Exchange&subCategory=&url=%2Fadmin%2Fsubcategories%2F&versionId=154

Change your version to whatever you're running (if you're running it on the same box then I'm assuming you're running BPS? If so, that's 4.1.4)

Download the installation guide, and from page 11 go through the checklist. Pay particular attention to the messaging system checklist as you may need to download additional components.

Once done, go to page 25 and you'll see the configuration requirements you'll need to do on Exchange. Once finished, restart the server and fingers crossed it will work!
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-jonny-Commented:
Actually, don't modify your administrator account - create a new besadmin account with the appropriate permissions. Make sure the besadmin account ISN'T a domain admin otherwise your send as permissions will get revoked (hence why you don't use administrator account).

Once you've set up the permissions then you can manually change the log on credentials (under services.msc go to each blackberry service and change the log on to besadmin account, EXCEPT where the log on is currently specified as local - it will be blackberry attachment service)
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imamdaniAuthor Commented:
Thanks Jonny, for your patience. I will do that immediately and report back to you.

ps. I just noticed that before restarting BES, the unread messages (which were read in Outlook) on BB are still unread, However, any messages that have arrived after the restart, and are Read, are being synchronized but with a delay of about 10 minutes, there are however an odd one or two being left out..

Any thoughts?
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-jonny-Commented:
This is what's throwing me off - typically a delay in read/unread messages means that there are MAPI errors/delays in BES. However I think that because the account you use doesn't have the admin info store permissions the BES is taking a long time to re-scan each user's mailbox as it can't retrieve the folderIDs for each user. Each error message is taking up processing time, which is delaying the read/unread mark synchronisation.

That's the theory anyway.
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imamdaniAuthor Commented:
When you say create an account (BESAdmin), do you want me to create that user on the server, or the machine I use to access the server (inc. BES)?
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-jonny-Commented:
Create it on the server. The account has to be within AD.
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imamdaniAuthor Commented:
I added a user (BESAdmin) in AD via Server Management > Users > Add a User.
I can see the user is a Member of Domain Users, Remote Web Workplace Users and geden.
Am i doing the right thing?
For permissions; It is set as the default user permissions..

what comes next?
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-jonny-Commented:
Yes, that's correct.
the documentation outlines all that you need to do for the account.
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imamdaniAuthor Commented:
I realised the BESAdmin had under security, full control on Domain Admins, i have now removed it all.. that ok?
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imamdaniAuthor Commented:
.
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