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Is it possible to read Outlook 2003 e-mail files with Otlook 2002

Our company uses ACT 2009.
Some users have Outlook 2002, others have 2003.
If the Outlook 2003 user sends an e-mail and saves to the database, then the Outlook 2002 user cannot open the e-mail.

Is there a workaround for this, or do all ACT users have to have the same version of Outlook?
Des
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spar-kle
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spar-kle
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1 Solution
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
There is no backward compatibility for Outlook 2002 (which used ANSI) to read Outlook 2003 (which uses unicode) emails.

Either upgrade the Outlook 2002 users or maybe have ACT! save the bodies of emails to the History instead of attaching them.
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spar-kleOperations DirectorAuthor Commented:
Ok thanks for your help.
So the problem should only be with attachments?
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spar-kleOperations DirectorAuthor Commented:
Misunderstood what you meant earlier.
You mean copy the text from the e-mail and then paste into ACT history..

I've checked a bit more and I think the problem has to to do with the Unicode format option being selected within Outlook.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
ACT! can copy the body to the history automatically if you set it that way in Preferences
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spar-kleOperations DirectorAuthor Commented:
Thanks for your help.
Apologies for delay in awarding points, I've been away
Des
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