Is it possible to read Outlook 2003 e-mail files with Otlook 2002

Posted on 2009-12-17
Last Modified: 2012-05-08
Our company uses ACT 2009.
Some users have Outlook 2002, others have 2003.
If the Outlook 2003 user sends an e-mail and saves to the database, then the Outlook 2002 user cannot open the e-mail.

Is there a workaround for this, or do all ACT users have to have the same version of Outlook?
Question by:spar-kle
    LVL 30

    Expert Comment

    by:Mike Lazarus
    There is no backward compatibility for Outlook 2002 (which used ANSI) to read Outlook 2003 (which uses unicode) emails.

    Either upgrade the Outlook 2002 users or maybe have ACT! save the bodies of emails to the History instead of attaching them.

    Author Comment

    Ok thanks for your help.
    So the problem should only be with attachments?

    Author Comment

    Misunderstood what you meant earlier.
    You mean copy the text from the e-mail and then paste into ACT history..

    I've checked a bit more and I think the problem has to to do with the Unicode format option being selected within Outlook.
    LVL 30

    Accepted Solution

    ACT! can copy the body to the history automatically if you set it that way in Preferences

    Author Closing Comment

    Thanks for your help.
    Apologies for delay in awarding points, I've been away

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Outlook can send email in three different formats: HTML, Rich Text, and Plain Text. Rich Text format is problematic though as it automatically wraps all formatting into an attachment called Winmail.dat. It also tends to pack actual file attachments …
    Sorry for my English and Italian screenshots..... Problem: Every Year the number of E-Mails grow dramatically and the space that they take on Exchange Servers or .PST files, grow much more faster, once it was only text, now our E-Mail Archives …
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now