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There is no backward compatibility for Outlook 2002 (which used ANSI) to read Outlook 2003 (which uses unicode) emails.<br />
<br />
Either upgrade the Outlook 2002 users or maybe have ACT! save the bodies of emails to the History instead of attaching them.<br />

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There is no backward compatibility for Outlook 2002 (which used ANSI) to read Outlook 2003 (which uses unicode) emails.

Either upgrade the Outlook 2002 users or maybe have ACT! save the bodies of emails to the History instead of attaching them.


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Ok thanks for your help.<br />
So the problem should only be with attachments?
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Ok thanks for your help.
So the problem should only be with attachments?

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Misunderstood what you meant earlier.<br />
You mean copy the text from the e-mail and then paste into ACT history..<br />
<br />
I've checked a bit more and I think the problem has to to do with the Unicode format option being selected within Outlook.<br />

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Misunderstood what you meant earlier.
You mean copy the text from the e-mail and then paste into ACT history..

I've checked a bit more and I think the problem has to to do with the Unicode format option being selected within Outlook.


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Thanks for your help.<br />
Apologies for delay in awarding points, I've been away<br />
Des
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Thanks for your help.
Apologies for delay in awarding points, I've been away
Des

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Our company uses ACT 2009.<br />
Some users have Outlook 2002, others have 2003.<br />
If the Outlook 2003 user sends an e-mail and saves to the database, then the Outlook 2002 user cannot open the e-mail.<br />
<br />
Is there a workaround for this, or do all ACT users have to have the same version of Outlook?<br />
Des
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Our company uses ACT 2009.
Some users have Outlook 2002, others have 2003.
If the Outlook 2003 user sends an e-mail and saves to the database, then the Outlook 2002 user cannot open the e-mail.

Is there a workaround for this, or do all ACT users have to have the same version of Outlook?
Des

Is it possible to read Outlook 2003 e-mail files with Otlook 2002

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Act! (previously known as Sage ACT!) is a customer relationship management (CRM) software application which is used to keep track of client and prospect details in a single database that can be shared by multiple users. Act! features include contact, company and opportunity management, a calendar, communication tools, the ability to track prospective customers, "dashboards", reports, and the ability to synchronize data from other applications or other Act! users over the web.