scripttron75
asked on
what is fixed 2p3 Backup exec 12.5
my company has symantec backup exec 12.5 and sp3 has not been applied should i do this, they have been having I/O tape drive errors a couple times for the past 2 weeks before it was fine now the job is failing not on a daily basis but sometimes. i cant find what has been fixed in sp3
i have sp3 installed and im getting this error. but i would be happy to ask Symantec directly for you. i am about to call them right now i have a current support contract with them
ASKER
ok let me look
ASKER
Storage device "IBM 1" reported an error on a request to read data from media.
Error reported:
The request could not be performed because of an I/O device error.
Error reported:
The request could not be performed because of an I/O device error.
ASKER
Job ended: Thursday, December 17, 2009 at 2:45:10 AM
Completed status: Failed
Final error: 0xe00084c8 - The backup storage device has failed.
Final error category: Backup Device Errors
Completed status: Failed
Final error: 0xe00084c8 - The backup storage device has failed.
Final error category: Backup Device Errors
What version of windows and what sp for win are you running? Ex win03. Sp2... They ask these questions also you said your running 12.5 sp2 right?
ok i just got off the phone with Symantec I am getting the exact same error on one of my customers.
click on this link and it will explain the issue... and at the end of the page
http://seer.entsupport.symantec.com/docs/290826.htm
it will have this link follow the Microsoft article and let me know if it fixes the issue
I will do the same
http://support.microsoft.com/default.aspx?scid=kb;en-us;304101
click on this link and it will explain the issue... and at the end of the page
http://seer.entsupport.symantec.com/docs/290826.htm
it will have this link follow the Microsoft article and let me know if it fixes the issue
I will do the same
http://support.microsoft.com/default.aspx?scid=kb;en-us;304101
make sure you backup the registry first
File>Export save the file as todays date
File>Export save the file as todays date
ASKER
i will try those 2 reg settings but should we stil install sp3 and the latest hotfixes?
Yes I would
Do you have an active support contract with them? I don't think you can get updates unless you have maintenance.
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The job failed with the following error: The backup storage device has failed.