How to remove an orphaned user from Exchange 2000
I have a client that is using Exchange 2000 SP2. A recipient mailbox, Adrian Garcia, was deleted sometime ago and does not show up in ADUC nor System Manager. When a user sends a calendar invitation to a distribution list, all members of that DL upon responding get this message:
Your message did not reach some or all of the intended recipients.
Subject: Accepted: Meeting
Sent: 12/7/2009 12:13 PM
The following recipient(s) could not be reached:
Adrian Garcia on 12/7/2009 12:13 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
I assume that the recipient/user is still orphaned in AD somewhere. How can I clean out that record so that the recipients/responders don't get the NDR anymore?
Thanks
Your message did not reach some or all of the intended recipients.
Subject: Accepted: Meeting
Sent: 12/7/2009 12:13 PM
The following recipient(s) could not be reached:
Adrian Garcia on 12/7/2009 12:13 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
I assume that the recipient/user is still orphaned in AD somewhere. How can I clean out that record so that the recipients/responders don't get the NDR anymore?
Thanks
Another possibilty here is that someone has a forwarding rule set up to forward the email to that address. Check the accounts in the DL for such a forwarding rule.
That is classic delegates. The user who is getting the invite or whatever still has the user listed as a delegate. You need to remove them from the list of delegates manually.
Simon.
Simon.
ASKER
Sorry, it turns out there are no DLs in play here. She sends invites to individuals and they all get NDRs when accepting/declining/tentat
DCMBS: No mailbox retention policy. Not set to delete mailboxes until after backup. Retention period is already set to 0.
Mestha: Her Outlook settings do not have him as a delegate.
She has no forwarding rules in place. His mailbox is not visible in System Manager even when Mailbox Maintenance is run. Could it just be an orphaned object in AD schema?
DCMBS: No mailbox retention policy. Not set to delete mailboxes until after backup. Retention period is already set to 0.
Mestha: Her Outlook settings do not have him as a delegate.
She has no forwarding rules in place. His mailbox is not visible in System Manager even when Mailbox Maintenance is run. Could it just be an orphaned object in AD schema?
Hello BCN Admin,
Could you see the mailbox a tools like exmerge ?
Regards.
Could you see the mailbox a tools like exmerge ?
Regards.
ASKER
leakim971: No, it is not visible.
How many DC do you have ?
ASKER
leakim971: One DC and it is the same server as the EX2K server.
What about contacts ? Do you have a contact for this person ?
Have a look to this thread : http://www.petri.co.il/manually-undeleting-objects-windows-active-directory-ad.htm
Did you see the mailbox ?
Have a look to this thread : http://www.petri.co.il/manually-undeleting-objects-windows-active-directory-ad.htm
Did you see the mailbox ?
Check the accounts in ADUC under exchange delivery options for any forwarding rules.
ASKER
leakim971: No contact. Can't see the mailbox.
DCMBS: There is no account for that user. Is there a way to search AD for his name and remove any orphaned records?
DCMBS: There is no account for that user. Is there a way to search AD for his name and remove any orphaned records?
Can you run:
ldifde -f ExportUser.ldf -r "(objectclass=user)"
from a Server that has the Active Directory tools installed.
Once output open the exportuser.ldf file in notepad and do a search for the old username
If it doesn't appear in here it's not in Active Directory and must be configured as a delegate on someone elses mailbox.
ldifde -f ExportUser.ldf -r "(objectclass=user)"
from a Server that has the Active Directory tools installed.
Once output open the exportuser.ldf file in notepad and do a search for the old username
If it doesn't appear in here it's not in Active Directory and must be configured as a delegate on someone elses mailbox.
It won't be an account for that user, It will another user who has been nominated to receive email addressed to that account. You will have to check delivery options for each account list in the Distribution List. As it is being triggered by a deliovery sent to the DL it could be any account in the DL.
ASKER
DCMBS: I see where you are going, but there is no DL. She adds each address one at a time to the message and sends it. I may have to connect to each Outlook client to check their Delegates.
Any other ideas if that doesn't work?
Any other ideas if that doesn't work?
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ASKER
demazter: I agree and am waiting for the user to respond with available times.
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Check the mailbox retention policy. Check whether it is set to not delete mailnboxes unitil after a backup, if so, either do a backup, or change the setting. Also try reducing the retention period to 0 and see if the mailbox goes.