Backup Exec Job Failing due to HP Insight Manager. Error E00084F4
Posted on 2009-12-17
We are experiencing a very specific and annoying issue with Symantec backup exec jobs failing. Everything was working just fine until one day i decided to install HP insight manager for my proliant DL380 G6 server to monitor hardware. The day i installed it, my backup jobs started failing. I stopped the insight manager services and snmp service the next day and the backups started working again. Then after a few weeks total failure again after i rebooted the server for windows updates, those services started up as i did not disable them. I stopped them again but i still had backup failures so that didnt fix it like last time. I uninstalled insight manager completely and now my backups are fine.
Needless to say, HP and Symantec are blaming eachother for the problem and i am getting nowhere fast. I was hoping the good people of EE could provide some help. I am led to beleive that what is causing it, is the insight manager talking to the scsi card to check status and the backup job doesnt like that and fails.
HP Proliant DL380 G6
Symantec Backup exec for SBS 2008 12.5
Insight Manager (latest build)
I have verified that we have the latest software versions