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Backup Exec Job Failing due to HP Insight Manager. Error E00084F4

Hello Everyone

We are experiencing a very specific and annoying issue with Symantec backup exec jobs failing. Everything was working just fine until one day i decided to install HP insight manager for my proliant DL380 G6 server to monitor hardware. The day i installed it, my backup jobs started failing. I stopped the insight manager services and snmp service the next day and the backups started working again. Then after a few weeks total failure again after i rebooted the server for windows updates, those services started up as i did not disable them. I stopped them again but i still had backup failures so that didnt fix it like last time. I uninstalled insight manager completely and now my backups are fine.

Needless to say, HP and Symantec are blaming eachother for the problem and i am getting nowhere fast. I was hoping the good people of EE could provide some help. I am led to beleive that what is causing it, is the insight manager talking to the scsi card to check status and the backup job doesnt like that and fails.

I have:
HP Proliant DL380 G6
SBS 2008
Symantec Backup exec for SBS 2008 12.5
Insight Manager (latest build)

I have verified that we have the latest software versions

Rodney Barnhardt

Have you seen this:
http://seer.entsupport.symantec.com/docs/305233.htm

chitownbrit

ASKER

Yep done all the steps then called HP. No Luck

Rodney Barnhardt

Is the entire backup failing, or just a portion of it. Even though you uninstalled the application, the database may still exist. Worth a try:
https://www.experts-exchange.com/questions/23122946/I-get-this-error-on-my-backup-server-every-minute-along-with-an-similar-warning-How-do-I-fix.html

chitownbrit

ASKER

the enitire backup is failing at early points of the backup. sometimes it runs for 5 minutes and catches some data and fails, or fails immediately. Its the insight manager talking to the scsi card and BE failing the second it does so the fail points are random

Rodney Barnhardt

Here is another person who had a similar problem:
https://www.experts-exchange.com/questions/23648806/Backup-Starts-but-finishes-prematurely-with-error-E00084F4.html

ASKER CERTIFIED SOLUTION

dovidmichel

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chitownbrit

ASKER

Thanks! This sounds great. I'll try it Monday after hours and let you know!

chitownbrit

ASKER

Sorry for the late reply. you nailed it. Thanks very much i appreciate it

chitownbrit

ASKER

Awesome comment. Totally nailed the problem down. I posted this thread elsewhere and the best i got was 'deal with it'.

HP and Symantec had no answer. You should probably give them a call and suggest this as a work around!