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Sharp ar-bc 320 - Scan to email issue

Posted on 2009-12-17
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I purchased the machine used.  The machine is on my office network.  The can and accessed the machines settings via my desktop through its IP address.  I am able to send and receive faxes.  I am able to scan to my desktop folder.  I cannot scan to email.

I think my problem is nothing more than the related SMTP, etc, settings.  Having tried a variety of settings, I have not yet found the correct settings.  My email provider is google (gmail.com).  My DSL provider is Qwest.  I think all I need is someone to walk me through all the correct settings related to scan to email.
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Question by:flyerc182
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by:Alan Hardisty
Alan Hardisty earned 2000 total points
ID: 26080014
I had a similar issue with a customer's Ricoh office machine and all that needed to be changed was to add DNS servers.  Once they were in place, the email function worked like a charm.
If that does not work, I'll see if I can dig out a manual on-line and roll my sleeves up!
Alan
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by:flyerc182
ID: 26085000
DNS address remains unchanged from time of purchase.  It is currently: 10.10.10.20 (as primary), and 192.168.1.1 (as secondary), with a Domain Name of: VOS2.com.  If you need the other settings let me know.  Thanks...
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by:Alan Hardisty
ID: 26086353
Are those DNS entries correct?
Presumably if you have not changed them, they will be pointing to IPs you don't have.
Please try changing them to something like 158.43.240.4 and 158.43.240.3 instead and see what happens.
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Author Comment

by:flyerc182
ID: 26087083
The 192.168.1.1 reflects my network - I think - and I did change that address.  The DNS was not changed, but in searching out that address, I get a response indicating that my IP address is: 75.174.12.233. which I believe is Qwest.  So, rather than the two addresses you suggested, should I just change the DNS to 75.174.12.233 ?
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by:flyerc182
ID: 26087094
Also, in the same search I performed I also received this info:

Retrieving DNS records for 75-174-12-233.bois.qwest.net...
DNS servers
dca-ans-01.inet.qwest.net [205.171.9.242]
svl-ans-01.inet.qwest.net [205.171.14.195]

Answer records
75-174-12-233.bois.qwest.net            A      75.174.12.233      86400s

Authority records            
bois.qwest.net            NS      svl-ans-01.inet.qwest.net      86400s
bois.qwest.net            NS      dca-ans-01.inet.qwest.net      86400s

Additional records            
svl-ans-01.inet.qwest.net            A      205.171.14.195      3600s
dca-ans-01.inet.qwest.net            A      205.171.9.242      3600s

I do not understand what these mean, but perhaps you do and they are helpful.
Thanks
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by:Alan Hardisty
ID: 26087125
Is the IP 75.174.12.233 your fixed IP address?
Is your ISP qwest?
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by:flyerc182
ID: 26087255
Qwest is our DSL provider and I assume primary IP.  As I mentioned before, I use Gmail which apparently has its own IP and I am not sure if Gmail's IP is even relevant.
Thanks
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by:Alan Hardisty
ID: 26087282
|Ideally you should set the IP on the Sharp to be 192.168.1.x with the subnet mask and gateway the same at the rest of your network.
You can either use your main server (if it has DNS installed) as the primary DNS server, or check your router for your Internet Connections DNS IP addresses and add those instead.
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by:flyerc182
ID: 26087372
We once had a book of IP addresses for our network.  Cannot find it.  From the server c: prompt, what command do I use to get the server's IP addresses?
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by:Alan Hardisty
ID: 26087375
Ipconfig / all
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by:flyerc182
ID: 26087424
Thanks
Okay, I have the server's "Connection-specific DNS Suffix" info which consists of

IP address
Subnet Mask address
Default gateway address

Where to from here?
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by:Alan Hardisty
ID: 26087437
Right, the sharp will need it's own unique ip address such as 192.168.1.5 or whatever is free then the same subnet mask and default gateway as the server plus your isp's dns ip addresses for dns 1 and dns 2.
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by:flyerc182
ID: 26087489
Okay...
I think this is what I need to do:

Sharp DNS setup
   Primary DNS Sever - same as Server Subnet Mask address
   Secondary DNS - same as Server's Default Mask address

The Sharp already has its own IP address through which I am able to change its settings.

Do I need to change the "domain name" on the DNS Setup page which is currently set as:  VOS2.com

Once this DNS Setup page has the correct settings, do I need then to make changes to the Sharp SMTP Setup page?

Again, thanks for your help!
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by:Alan Hardisty
ID: 26087511
DNS is not the same as a subnet mask.

You can use the servers dns address (which is probably pointing to itself) on the Sharp for DNS.

You can change the domain name if you like but I think it is only going to be cosmetic.

What ip is the Sharp and what ip, subnet mask, default gateway and dns is set on the server?
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by:flyerc182
ID: 26087564
Okay,

So I need to use the server's IP address as the DNS Primary Server address on the Sharp DNS Setup page (192.168.x.x).  Do I need to have a different address for the Secondary DNS Server, or can I use the same as the Primary Server Address?

The Sharp machine is an ar-bc 320.  

The server's
   IP Address is 192.168.x.xxx
   Subnet address is 255.255.xxx.x
   Default gateway address is 192.168.x.xxx (same as IP Address listed above)
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by:Alan Hardisty
ID: 26087575
You can use the servers IP address as long as it is running DNS as a service and it is resolving queries properly.

Subnet mask is no doubt 255.255.255.0 and default gateway should be the IP address of your router.
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Author Comment

by:flyerc182
ID: 26087618
I do not know how to get the router default gateway to use as a Secondary DNS Server address.  Do I need it?  If so, how can I find it?

I guess the only way of determining whether or not the settings are correct (so they resolve queries) is to try sending a scan to email.  Which leads me back to whether or not I need to make any changes to the SMTP Setup page.  That page calls for a

Primary SMTTP Server Address
Secondary SMTP Server Address
Port Number
Timeout in seconds
Reply- E-mail address
Time Zone

SMTP Authenitication (check to use or not)
User Name (email address I assume)
Password (password to access email I assume)

POP before SMTP (check to use or not)
POP3 Server address
Port number
User Name (email address I assume)
Password (password to access email I assume)

thanks...
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by:Alan Hardisty
ID: 26087801
If your server IP Address is as follows:
IP: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS: 192.168.1.2
Secondary DNS: Blank
Then you should setup the Sharp as follows:
IP: 192.168.1.5 (or a similar IP that is not configured already)
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS: 192.168.1.2
You can use 192.168.1.2 as your SMTP server using port 25
The reply email address could be something like sharp@yourdomain.com
SMTP Authentication: Username: any user that is authorised
Password: the crrect password for the above user.
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Author Comment

by:flyerc182
ID: 26088678
No Joy...

Okay, I reset the settings and attempted to scan to my email address.  Sharp stuck with Sharp display message Sending, then after a long period time the message cleared without an error message, but scan did not reach my email box.

Here are current Sharp settings:

NETWORK SCANNING (PAGE)

Enable Scanner Delivery to:
     Scan to E-mail
     Scan to FTP & Scan to Desktop

Advanced Setup
     Enable User Authentication
     User Authentication Server    

Select the items used for authentication (note this item not enabled)
     Login Name / Password / E-mail Address
     Login Name / Password

File Naming
     Sender Name       Date & Time (note these two items enabled)
     Session Page Counter       Unique Identifier (note these two items not enabled)

E-mail Subject (note there is a blank space following this which is not filled in)            

[SMTP Setup] [DNS Setup]

    Primary E-mail Server:       192.168.1.(lets say: 100)
    Secondary E-mail Server:       (blank)
    E-mail Timeout [seconds]:       20
    System Administrator E-mail Address:       sharp@gmail.com
    Time Zone:       (GMT-07:00) Mountain Time (US &; Canada)
    Primary DNS Server:       192.168.1. (Same as Primary E-mail Server (lets say: 100)
    Secondary DNS Server:       
    DNS Timeout[seconds]:       20
    Domain Name:       VOS2.com
                                    
SERVICES SETUP (DNS PAGE)            

DNS Setup
Primary DNS Server             192.168.1.101
Secondary DNS Server       (Blank)
Timeout[seconds]             20
Domain Name             VOS2.com

Where to from here?
Thanks

SERVICES SETUP (SMTP PAGE)

Primary SMTP Server        192.168.1.101      
Secondary SMTP Server       (BLANK)      
Port Number                   25
Timeout [seconds]             20
Reply E-mail Address       sharp@gmail.com      
Time Zone                  mountain

SMTP Authentication       (Enabled)      
User Name                   Marlerdon@gmail.com
Password                   ..........

POP before SMTP             (Not enabled)
POP3 Server       
Port Number       

APOP                        (Not enabled)       
User Name       
Password
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by:Alan Hardisty
ID: 26088895
Did you get the CD-ROM that came with the copier (originally)?  It should guide you through exactly what is needed.
I don't think you should be using a gmail email address as your sending address. Do you have your own email domain that you use internally?  If so, please use an account with your domain name instead.
Changing nothing, do you have a sharp@gmail.com email address setup?
If you are trying to send mail as gmail to your own server then it may fail SPF checks.  Also, you will need to add the Sharp IP address as an allowed IP for relaying, otherwise the server will reject it.
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Author Comment

by:flyerc182
ID: 26088996
Unfortunately no CD with the machine.  I do not think one exists for the scan to email.  I have searched Sharp and the internet for software or a manual; nothing.  

I do not have an internal email system.  Do not understand your question re a sharp@gmail.com setup.  I made that change at your suggestion from my own gmail address.  Seems to me that the Sharp machine and my gmail address are two separate things.  Not sure why the the machine would see itself sending to itself.  I will however try a different address other than gmail and let you know.  How do I allow the Sharp IP address as an allowed IP for relaying?  I have checked my gmail settings and the Sharp settings and can find no such switch.  

While looking at gmail, I found the following post:



How to use Google's free SMTP server?

Google's GMail offers a free SMTP server which can be used by anyone who has a GMail account.

If you don't have a GMail account, you can create one at the GMail account creation page.

Then all you need to do is configure your mail client to use GMail for outgoing mail server. The details you should use are:

    * Outgoing Mail (SMTP) Server: smtp.gmail.com
    * Use Authentication: Yes
    * Use Secure Connection: Yes (this can be TLS or SSL depending on your mail client)
    * Username: your GMail account
    * Password: your GMail password
    * Port: 465 or 587

I have tried port 465 and 587 without success.  Not sure I fully understand the SMTP address and where in the Sharp settings I would put it.  Also cannot find anything in the Sharp settings that indicate TLS or SSL.  

Anyway, what do you suggest.
Thanks
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Author Comment

by:flyerc182
ID: 26089005
Also, I found this post and tried to see if my Port 25 was a problem.  From my desktop I was unable to get any successful port (tried many) using gmail.com and ymail.com.  Does this information help at all?

How to check whether SMTP port 25 is blocked?

The standard port used for SMTP connections is 25. One of the most common reasons for not being able to send messages is that your Internet service provider blocks this port. This is why using an alternative SMTP port is highly recommended.

 

Here's how to, depending on your OS, check whether your ISP blocks port 25:

 

    * Check port 25 in Windows


Click on the Start menu button, usually located at the lower left corner of the screen. There is a tab called "Run". Click it and a new window will pop up. In the text field of this window you need to type cmd and then press the "Enter" key. Another window will open. It is the so called "MS-DOS prompt" or "command prompt". Just type the following command in the command prompt window and press "Enter":

telnet my-domain-name.com 25

 

   


If the test is successful, you should receive a message similar to this one:

 

220-serv01.siteground173.com ESMTP Exim 4.63 #1 Wed, 18 Apr 2008 07:17:30 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.


If you get a message saying that the connection is refused we recommend that you use the alternative port for your SMTP connection.

 

What is the alternative SMTP port and how to configure an email client to use it?

 

The reason why most ISPs block the default SMTP port 25 is because it is used for sending unsolicited emails.

 

Fortunately, web hosting providers such as SiteGround offer an alternative SMTP port for the convenience of their customers.

 

The alternative SMTP port all SiteGround customers can use is 2525.

 

Information on how to change the SMTP port for the most popular mail clients can be found in our Email tutorial.

 

If you wish to be able to use an alternative SMTP port, as well as have unlimited mail accounts and stable mail service, you may sign up for an account at SiteGround. Our servers are using state of the art spam protection system with custom ACL filters which will ensure you will avoid the spam and at the same time never miss your important emails.
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Author Comment

by:flyerc182
ID: 26089034
Tried scan to email to a ymail address.  No joy.
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Author Comment

by:flyerc182
ID: 26089059
Also found this info regarding gmail and outgoing mail:

Incoming and Outgoing Mail Server Settings for &GMail
*Update, 29th of August 2006: the Google Gmail service offers a SMTP server (outgoing mail server) for Gmail accounts. To use the Google Gmail SMTP server, use the following information:
Google Gmail Outgoing Mail Server (SMTP): smtp.gmail.com
The Gmail SMTP server requires authentication (use the same settings as for the incoming mail server)
The Google Gmail SMTP Server requires an encrypted connection (SSL) on port 465.
 Why & when do I need these settings?
Hotmail, Yahoo! Mail, GMail and other providers are basically email services designed to provide you with email mailbox access directly from the web. However, going online and logging on to their sites is not always the most convenient way for reading and sending emails.

On the other hand, you have the alternative to send and receive emails through such a mailbox by using a local email client software, such as Outlook Express, Microsoft Outlook, Thunderbird, etc. In order to properly use it, you need to configure your email software with the incoming and outgoing mail servers of your email provider (Hotmail, Gmail, Yahoo! Mail or else).
 Mail Server Settings
"  Google GMail Settings
The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)

Does it offer any help for resolving my issue?
Thanks
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Author Comment

by:flyerc182
ID: 26089147
I have a sense that this problem is a difficult one for anyone not familiar with Sharpe scan to email settings.  Do we have access to any other expert such as yourself chime in?  

I have tried the local Sharp service/setup tech, but all he was able to do was set up my Sharp "Scan to Desktop" which he did easily.  But he has no clue regarding Scan to Email.  He loaded "Sharpdesk" software to do the Scan to Desktop, and got that software online.  

Again, thanks for all your effort.  It is GREATLY appreciated!
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by:Alan Hardisty
ID: 26101293
Other experts can pop up at anytime they like - I am guessing that your question was left for over a day a people didn't have the skills to answer it.
What we are trying to achieve is relatively simple with the right settings and understanding of the process.
The sending email address should exist with gmail otherwise they will reject it as an invalid email address.  The reason I suggested using sharp@ was on the assumption that you had your own email domain, but I believe I guessed incorrectly.
Setting up the machine should be as simple as setting up Outlook to use mail.  If you are familiar with the process, then it should not be complicated.
First of all the IP address / Subnet Mask / Default Gateway / DNS servers need to be setup - I can only guide you here as I have done and hopefully what you have done so far is correct.
It would be a lot easier to resolve this if I was on-site or working remotely - but sadly you are on the other side of the Atlantic and we cannot offer our services on EE, save to post our email addresses in our profiles and hope that people find them by clicking on our names.
Generally when sending out email you have 2 choices.  Either use the SMTP server of your Internet Provider or use an SMTP server that you have a username and password to.  Either of these should work as long as you have the relevant details.  If your IP address is setup properly and there is nothing stopping you from sending out mail , then it should send happily.
If you can describe your environment in as much detail as you can it would help immensely.
Thanks - Alan
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Expert Comment

by:artoaperjan
ID: 26165287
Hi flyerc182

I am sorry to disappoint you but I am nearly sure that you cannot use your sharp to send email to gmail.
Gmail is using some secure connections and special ports.

regards.
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Author Comment

by:flyerc182
ID: 26165888
I was able to make contact with a Sharp tech who is scheduled to set up my system this month. He indicated to me that standing alone you are right, the system does not have the TSL and SSL switches to operate in that mode.  He did however tell me that he could use one of the computers on the network to enable scan to email, other than my desktop which is already functioning.  He indicated that he could do it via go-to-meeting software, but because I am having other work done on the copier in conjunction to other network users, he suggested he make all my changes during a personal visit.  That said, I appreciate your feedback "art" it confirms the conclusion I reached through this attempt and help from your expert site including "alan's" work.  Thanks to both of you.
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by:Alan Hardisty
ID: 26166069
Glad you seem to have made progress. Hope you get it sorted shortly with the engineer's help.

Don't forget to close the question down if you no longer need help.
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flyerc182 earned 0 total points
ID: 26166119
Thanks alan.  Did not know I needed to close the question.  Will do so now.  I trust that you were able to get all the points for this.  You were a great help in getting my problem resolved.  
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by:Alan Hardisty
ID: 26166280
Thanks for closing in my favour.  You have accepted your answer as the solution and mine as assisted, which will give me the points, but you could have just accepted one of my comments as the solution and it would have had the same result.

Either way, you are hopefully sorted and the question will close.

Many thanks and Hope 2010 is good for you.

Alan
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