Sudden trouble sharing HP LaserJet 1020 via workgroup

Posted on 2009-12-17
Last Modified: 2013-12-15
Recently, I swapped a Samsung printer for an HP 2014 on a workstation.  I installed this new printer by pointing the Add Printer wizard to the driver files found on the HP CD included with the new printer.  This station also has an HP 1020 installed (both printers via USB), and was sharing both the replaced Samsung printer and the 1020 prior the installation without a problem.

After the installation of the new 2014, I received a complaint that the 1020 would no longer print.  A little troubleshooting found the USB cable was partially unplugged.  After plugging it back in, I could print from the host machine to the 1020 without a problem, but I couldn't print from another machine on the network to the shared 1020 printer.  The print job would run through both queues on both machines, but would never actually print.

I've restarted both machines, reinstalled the 1020 on both machines, and still cannot get it to print from the client computer.  When I send a print job from the client, it appears in the queue of the host computer for a moment, and disappears without error, but never prints.  The 2014 is shared without a problem.

Any ideas for other things to try?  The 1020 was shared just fine before the installation of the 2014 and accidental unplugging of the USB cable on it.
Question by:wthero
    LVL 1

    Expert Comment


    Author Comment

    Thanks jgraham87 for the suggestion.  Bidirectional printing is already enabled, and the status is set to on.
    LVL 18

    Accepted Solution

    On the PC from which you are sending the Print Job. Type cmd at the Windows Command Prompt. Hit ok and type net use in the Command Window. What does the output say? If the shares are working properly, then you should get its Status listed as OK alongwith other details under Remote and Network.

    If unsuccessful, try deleting the 1020 from Printers and Faxes. Reinstall & reshare it.


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