Error savings a new item in the My Documents folder with Microsoft Office

I am having a problem when users are attempting to save any documents in their "My Documents" folder. I have folder redirection enabled. I have checked the share permission and security for the location of the redirected folder and the permission are set to full control. However users are not able to create any new documents. they can save an existing document though. When attempting to save a document in the folder i recieve the following error "\\<SERVER>\<LOCATION>\<USER>\My Documents\File.docx' cannot be found. Check you spelling, or try a different path.

This error only occurs when trying to save documents in Microsoft Office 2007. I was able to have a user copy an office document into their my documents through windows explorer.

I need to get this fixed asap. Thanks.
Who is Participating?
Henrik JohanssonConnect With a Mentor Systems engineerCommented:
When checking permissions on target location, did you use "effective permissions"-tab in advanced security dialog?
It sounds similar to issues when having denied delete permission preventing the user from deleting temporary files.
ComputerBeastConnect With a Mentor Commented:
I think this will be a temporary issue. Restarting your computer may resolve this issue.
jokeefe1130Author Commented:
Effective permission show the user has access to create/read/write and new files. Hense the user is able to create a new file using windows explorer.

This problem is effecting all users on all computers, so unless you are refering to me rebooting the server i dont believe this would be a temporary issue.

Again.. i believe this problem may be isolated to microsoft office 2007
peakpeakConnect With a Mentor Commented:
You're correct in assuming it's Office only. About the same error occurs in Word 2007 if you try to save to an UNC path like \\sever\folder. Try mapping the folder in question to a drive letter like U:. That resolves the Word issue.
Henrik JohanssonConnect With a Mentor Systems engineerCommented:
As you explained in followup, user hasn't been granted delete permission. The delete permission is neaded to delete temporary files to let save process in Office work correctly. If user is prevented delete access, the folder is classified as readonly by Office application and the save will fail.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.