Unable to open Outlook Web Access in browsers due to SSL

Posted on 2009-12-17
Last Modified: 2013-11-24
   Not a Mac guy, just remotely supporting one
   Migrated user to Exchange 2007
   User only accesses through Outlook Web Access
   New mail server has SSL certificate
   User gets error when entering address in browsers (Safari, Firefox)

Error Reported:
   "The page must be viewed over a secure channel.
     Error 403.4 Forbidden - SSL is required to ..."

Note: this OWA site is easily accesible by over 100 users and has been for over a month, but, they are all PC users.

   What does the user need to do to "import" the certificate and/or access the site?
Question by:pridenetadmin
    LVL 14

    Expert Comment

    the error message is that "The page must be viewed over a secure channel"

    It sounds to me like the user is going to http:// instead of https://

    Can you confirm they are accessing the correct URL?

    Author Comment

    I asked them to confirm 3 times that they were in fact typing in https:// and they said "Yes".
    LVL 65

    Expert Comment

    Given it is Exchange 2007, I wonder if one of the URLs has been set incorrectly to http rather than https.
    If you use Firefox from a PC, does the same thing happen?

    You should really be using a commercial SSL certificate rather than a self generated certificate as well.


    Author Comment

    When using Firefox from a pc, we are able to access.

    We are using a certificate purchased from GoDaddy.
    LVL 81

    Accepted Solution

    Hello pridenetadmin,

    Check with him the full address used (not only https or http but the full one https://..../Exchange)
    What about DNS settings on the Mac ?
    They try to connect from external or internal network ?
    If they use the WAN address from internal you may have this message.


    Author Closing Comment

    Double checked the configuration on the SSL certificate to insure the proper input.  But, that was it - using the WAN address from internal.  Thanks for the input.
    LVL 81

    Expert Comment

    Thanks for the points and see you soon! Merry Christmas!

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