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Scotts1976Flag for United States of America

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Outlook 2007 constant username prompt on lan, but for remote exchange

Hello,
Have a customer who called me today stating they got a new pc with Windows 7 Pro and Outlook 2007. They attempted to setup themselves and apparently ran the install certificate wizard for there remote.server.com workspace (new feature of SBS 2008) since they had did that before for workstations OUTSIDE the network. The problem now is they have connected to the SBS 2008 exchange server but get prompted for username\password for remote.server.com (states this in header of username/pass box) when they open outlook. They can bypass and use the email just a real annoyance to them. We tried entering the domainname\user with no go as well as numerous other options I've found on web with no luck. Anyone have any ideas how have the user reauthenticate with the exchange server on the internal LAN (server.domain.local versus remote.domain.com).

Thanks
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Syed Mutahir Ali
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ASKER

Thanks for they great info. I will try it out as soon as I can and let you know.

Also to answer your message above this is the only workstation that I know of that is having issue.
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I had thought about it initially, its the exchange update rollup 9 which fixes this, but I thought that if it was that it would have appeared to everyone, my bad - I should have mentioned that too when I posted.
Glad it has sorted out for you, have a good new year ahead.
Thanks for the points
Mutahir
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collinscom

Had the same issue but could not fix with anything I could find, this was what fixed it for me.

http://technet.microsoft.com/en-us/library/dd421847(EXCHG.80).aspx