troubleshooting Question

Cisco Network Magic Trial Expired and cannot save as PDF for Office 2007

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Jackie ManFlag for Hong Kong asked on
Microsoft OfficeWindows VistaNetwork Management
4 Comments2 Solutions480 ViewsLast Modified:
One of my mobile users has installed a Trial Version of Network Magic in a SONY VAIO laptop running Vista Business 32 bit and after the trial expired, Office 2007 cannot save document as a PDF file and give an error the printer xxxx cannot be found..

The above problem contradicts with my assumption that "Save as PDF" plug-in of Office 2007 should be independent of the Printer Spooler services and should work regardless whether printers has been installed or not. Besides, I guess that Network Magic has taken over the default printer spooler service of Vista so when the Network Magic has been installed.

Are my assumptions above correct?

How does "Save as PDF" work in creating a PDF file?

What are the changes being made by Network Magic to Windows Vista?

How to make "Save as PDF" work again without removing Network Magic?

P.S. I have asked the user to remove Network Magic but the user insists to keep the expired software.
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