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Yahoo files and contacts lost

Posted on 2009-12-18
Medium Priority
Last Modified: 2013-11-22
A friend recently experienced a phishing message sent to her yahoo contact list saying that she had made an unexpected trip to London and had lost her baggage and asking money to be sent to her by Western Union.

She was in contact with Yahoo about it and apparently there was some collateral damage in the form of wiping out her contact list and alal her messages.  Yahoo was able to restore her inbox and folders but alal messages in the folders (except inbox) are gone.  (I think they restored her contact list too.)

At first it was inconceivable to me that this could have happened other than something that had invaded her laptop.  That is, I didn't see it as a problem at Yahoo, but one caused by something on her machine.  But I've run my full battery of antimalware progs (except ComboFix, which is being fixed) and her machine is the cleanest I've ever seen.  Only three tracking cookies found.  I'm not surprised as she is a careful, serious person, doing mainly esearch into her husband's medical condition.

But I've not read or heard of anything going on system wide at Yahoo either.  If it was a cimpromised database at Yahoo it seems that it would have affected more people, not just her.

Anyoine got any comments on this.  Any news?  Anything?

Her machinee is XP Home, if that matters, and Verizon FIOS is the ISP

Thanks,  Ron Hicks, Arlington VA
Question by:Ronald Hicks
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Accepted Solution

marine7275 earned 1000 total points
ID: 26080797
It was more than likely that her yahoo account got hacked, happens all the time. Hotmail, yahoo, gmail, facebook, twitter, etc accounts are prown to being hacked. Have her change her password.

Author Comment

by:Ronald Hicks
ID: 26081189
Thanks.  Further wonderment.  I can see thst at the source of the phishing messages, but why/how would this have clobbered her contacts and messages?  Just malicious behavior on top of the attempted theft?

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Expert Comment

ID: 26081323

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