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Outlook does not remember email addresses

Hello,

Some of the users in the company were complaining about Outlook not remembering emails. Outlook remembers emails for the same day, but does not remember it the next day.

I removed all the files under <USER>/Application Data/Microsoft/Outlook/ and started Outlook again. It created those files again. I sent some emails to test it. The other day it remembered those emails. But then the third day, it didnt remembered emails. So Outlook is remembering emails I sent while I was testing it, but then didn't remember any new emails. I waited for 3-4 days to see if it might show, but it didnt show.

I intend to fix this problem completely. Am I doing something wrong in the above method?
How can I resolve this problem completely ?
It would be greatly appreciated if I can resolve this problem completely.

Thank you,
Smary
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smary
Asked:
smary
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1 Solution
 
Alan HardistyCommented:
Outlook stores email addresses in the .NK2 file and this should not be disappearing.
Do you have roaming profiles setup on your computers?
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leakim971PluritechnicianCommented:
Hello smary,

Look for the emplacement of NK2 file : http://office.microsoft.com/en-us/outlook/HP030822101033.aspx
You can check content of NK2 file with a tools like this one : http://www.nirsoft.net/utils/outlook_nk2_autocomplete.html

Regards.
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smaryAuthor Commented:
I'm not 100% sure, but I think this user has roaming profile. He uses a Mac and uses RDC to connect to win machine to access Outlook.

I saw the NK2 file there while I was creating new files for them. I also used the tool to view NK2 file earlier.
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BillDLCommented:
Do the affected computers only show NEW email addresses typed in, or do they not show ANY?  ie. typing in a, then backspace and b, then backspace and c, right through the alphabet, do ANY email addresses drop down for selection?
 
Have one of the affected users log in as themself.
Open that user's:
Documents and Settings\Application Data\Microsoft\Outlook
folder and leave it open.
Delete any existing *.NK2 file in that folder.

Have them open Outlook, send an email to another contact whose details (presumably) won't show in the autocomplete drop-down list, then close Outlook again.  Is a new *.NK2 file is created in the above folder?

Ref Outlook 2003:
http://office.microsoft.com/en-us/outlook/results.aspx?qu=autocomplete&av=ZOL110
http://office.microsoft.com/en-us/outlook/HA010347921033.aspx
http://office.microsoft.com/en-gb/outlook/HA011394511033.aspx
http://www.slipstick.com/problems/nicknamecache.asp

Ref Outlook 2007:
http://office.microsoft.com/en-us/outlook/results.aspx?qu=autocomplete&av=ZOL120
http://office.microsoft.com/en-us/outlook/HP100669141033.aspx
http://office.microsoft.com/en-us/outlook/HA102509951033.aspx
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Alan HardistyCommented:
I would imagine the roaming profiles may be causing the .NK2 file to disappear.  Can you check the current .NK2 - take a copy and browse the contents and then check again in a few days to see if the existing entries are there still.
You can always force the issue by logging in and out again a few times.
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BillDLCommented:
Sorry, was typing when you were posting.  It's much the same info.
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smaryAuthor Commented:
The problem is it is not writing any new emails to the NK2 file.
I have a copy of the older NK2 file, which had many emails in it. When I paste that file under
<USER>/Application Data/Microsoft/Outlook, I get all the emails which are already there. I get them always. But I will not get the new emails I send today. It'll be available till today only, and tomorrow they will be gone.

I thought there might be a problem with the NK2 file, so I created a whole new file, by removing previous files.. but still no luck. It still doesnt write any new emails.
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leakim971PluritechnicianCommented:
Are you sure to look (and put the nk2 file) in the right <USER> profile folder (case of roaming profile) ? You should have a look to the users properties with ADUC.
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Alan HardistyCommented:
Are you naming the .NK2 exactly the same way as the outlook profile is spelled?
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holthdCommented:
Does the user have write access to the folder <USER>/Application Data/Microsoft/Outlook ?
Try reconfiguring the Secuirty tab on the toplevel folder in his profile (<USER>) and replicate the permissions to all subfolders.

If you that and makes sure you check Alan's last question I guess you'll get it up and running.
By the way, can you open CMD and type "echo %username%" and verifiy that he's not logged in with a temporary account?
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