Im trying to repair a Windows Vista PC laptop that wont boot. We get an error message that says that winload.exe is missing or corrupt. I put in the installation disk as instructed and ran repair& but I get a message that says theres no problem with the system.
Id like to back up the users files (in the Documents and Pictures folders) before going any further but when I remove the hard drive and connect it externally to the USB port on a desktop PC I can see almost everything except the users files. It appears to me that Vista security makes the user files invisible to an external OS. Also, when I look at the properties of the hard drive, it indicates 99.7% free space.
Can anyone tell me why I cant see the files and what I can do to back up the users data? I tried taking ownership of the Q:\users folder and subfolders and I tried using Acronis TrueImage 10.0 to back up the drive from the laptop still dont see any user files.