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Outlook 2007 keeps asking for credentials for remote connection to server

I have a client that I installed a SBS 2008 who is using Outlook 2007 back in the middle of November. This week he is being asked for his credentials to logon to the remote.domainname.com. No matter what combo of username we try, the pop will not go away. He is connected to Exchange and recieving mail just fine. Its just becoming annoying. I re-ran the Setup interenet address and Certificate wizards and it still is a problem. I do know the server did Windows updates over the weekend as well.

Any Ideas?

Eric
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Eric Peterson
Asked:
Eric Peterson
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2 Solutions
 
Rob WilliamsCommented:
There have been many recent reports of Outlook 2007, with SBS 2008, continuously requesting the user re-enter their credentials. In many cases this can be resolved by installing or re-installing Exchange 2007 update rollup 9. It can be found in the following link.
http://www.microsoft.com/downloads/details.aspx?FamilyID=55320be2-c65c-48bb-bab8-6335aa7d008c&displaylang=en
If tempted to install Exchange 2007 SP2, there are several problems with doing so. Best to wait for Microsoft to release an SBS installation wrapper, but if you wish to do review the following first.
http://blogs.technet.com/sbs/archive/2009/08/25/how-to-install-exchange-2007-service-pack-2-on-windows-small-business-server-2008.aspx
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dj0rbitCommented:
have you downloaded the latest service pack for office?
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shauncroucherCommented:
Have you rebooted since the update? If not, do this too.

Shaun
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Eric PetersonAuthor Commented:
It might be other issues. I am trying to install the Rollup and am gettting this:

Setup Wizard for Update Rollup 9 for Exchange Server 2007 Service pack 1 ended prematurely
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MesthaCommented:
Reboot the machine and then try the reinstallation again. If there is a pending reboot it can fail.

Simon.
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Eric PetersonAuthor Commented:
Yep, rebooting doesn't help.
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MesthaCommented:
Its probably a bad download then.
Reset Windows Update cache using the script for Vista on my web page here:
http://www.amset.info/windows/auto-updates.asp

Then let it download fresh.

Simon.
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Eric PetersonAuthor Commented:
I downloaded it straight from the microsoft site.

Right now I uninstalled the updates that were recently applied. The pop up stopped coming up after uninstalling them. This is just a temp fix.  Going to attempt to install Exchange SP2.
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Rob WilliamsCommented:
It is one of those previous updates you removed that causes the re-authentication problem. However I have yet to see a post as to which one. You could reinstall each one at a time.

Did you see my notes regarding Exchange SP 2 in my first post?
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Eric PetersonAuthor Commented:
Yes I did see you post. I couldn't get the Rollup to install so I am going to try the SP2 following the article from Microsoft.
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JunglegunCommented:
He may have an old password saved.
On the client got to:Control panel > user accounts>advanced > manage passwords and remove any stored passwords.
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Rob WilliamsCommented:
Eric the following update was just posted. If you cannot install rollup 9 you may want to avoid the updates mentione in the article for now.
http://www.thirdtier.net/2009/12/outlook-repeatedly-prompting-for-authentication/
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Eric PetersonAuthor Commented:
Great thanks!
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