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Envelopes Not Printing Properly in MS Word 2007

Posted on 2009-12-18
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Last Modified: 2012-05-08
When printing an envelope, one of our users noticed that the first letter of the addressee's name printed as a 6th digit after the zip code.  When the user opens a new 2007 document and prints and envelope, there is no problem.  However, when she opens an old 2003 document in Compatibility Mode and edits the address (or types a new one), then the letter prints as a 6th digit of the zip code.

To print envelopes, the user opens the desired document, edits the mailing address, selects envelopes from the Mailing tab, and the preview looks good.  There is no indication that it will print funny.  Then, when they click print, the envelope prints with a letter after the zip code.
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Question by:jimboadm
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LVL 37

Assisted Solution

by:Joanne M. Orzech
Joanne M. Orzech earned 500 total points
ID: 26097287
Ok - a couple ideas.... first - check the Envelope Address style:

Click Styles and Formatting Button image on the Formatting toolbar (toolbar: A bar with buttons and options that you use to carry out commands. To display a toolbar, press ALT and then SHIFT+F10.).
In the Show box at the bottom of the task pane, click All styles.
Right-click either Envelope Address or Envelope Return, and then click Modify.
Select any options you want. To see more options, click Format, and then click the attribute  such as Font  you want to change.
http://office.microsoft.com/en-us/word/HP052549091033.aspx

So you're saying this only happens when she opens a Word 2003 document in Word 2007 Compatibility Mode and revises the address?

I would also try the suggestions found here:
http://support.microsoft.com/kb/822005/en-us

If you could upload one of these older documents, it would be helpful.




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Author Comment

by:jimboadm
ID: 26098192
Hi JOrzech,

I'm having the user try your first suggestion. If that doesn't work, I'll upload a document for you to look at.

Phillip
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 26098279
Thanks for the update.  I shall await further word.

Joanne
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Author Comment

by:jimboadm
ID: 26105652
Hi Joanne,

The users who are experiencing the problem haven't had a chance to test it as yet. They said they will try it later today. However, I'm going to be unavailable until Dec. 28th. I hope you can hang on until then.

Phillip
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 26106442
Absolutely Phillip.  I will probably be somewhat tied up until then as well... so meet you back here on the 28th!

Joanne
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Author Comment

by:jimboadm
ID: 26132395
Hi Joanne,

It gets curiouser and curiouser. Two of the users stopped having the problem. They don't know why. Everything just started working properly. A third user is still having problems. So what's the difference between them. The two that worked were using a custom template. The one that isn't working is using the default envelope settings. What I'm going to do first, is see if the custom template will solve the third user's problems. If it doesn't work, then I'll try the solution you suggested. However, because of conflicting schedules, I won't be able to try anything until tomorrow. Thanks for your patiences.

Phillip
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 26132488
No problem jimboadm!  I shall await further word :)



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Author Comment

by:jimboadm
ID: 26154571
Hi,
The problem gets weirder. Not only did using a template not work, but the user finally gave me more details of the problem. The real problem is that the address prints as gibberish, not merely that it adds an extra character at the end of the zip code. I realize that this is a different, though maybe related, problem. Therefore, I'm increasing the points to 250.
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Accepted Solution

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jimboadm earned 0 total points
ID: 26170656
Hi Joanne,
The good news is, I solved the problem. The bad news is I used a solution different from what you suggested. It turned out to be a printer driver problem. I had investigated that solution earlier, but had discarded it because it appeared to happen regardless of which printer was used. However, when the user provided clearer details regarding what was wrong, I took another look at the driver solution. It turned out that the problem only occured when printing to a LaserWriter 4m/Plus. I downloaded and installed a postscript driver. That did the trick. However, because you stuck with me through this, I'm going to award you half of the 250 points.
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 26172050
So glad you have this resolved!  Thank you.

Joanne Orzech
MS Word MVP
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