Question regarding MSMail

Posted on 2009-12-18
Medium Priority
Last Modified: 2012-05-08
We are still using MSMail for our internal e-mail accounts.  I have one user only that every time she sends an e-mail to one of our internal accounts it bounces back that the mail was delivered.  Then right after that it will bounce back that the mail was undelivered to one of more recipients.  Under the recipient it is blank.  Has anyone else run across this scenario before?  It is one user only having the problem.  This users pop account works fine with no issues.
The users machine is run WinXp with service pack 3 installed.  The server holding the post office is running Windows 2003 Server.  We are using outlook 2007.

Any help would be greatly appreciated.
Question by:hpfam
  • 2
LVL 28

Accepted Solution

peakpeak earned 1000 total points
ID: 26088035
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

Author Comment

ID: 26098803

I tried both your suggestion neither one of them worked.  I went as far starting completely from scratch.  It seems to be something with her machine.

Author Closing Comment

ID: 31667972
The reason I am giving peakpeak the points is because he was close to the solution.  It turns out it was profile problem but not the outlook's profile.  It was actually the windows profile causing the entire problem. I renamed the profile in question. Then forced windows to create a new profile for the user.  Reset up outlook and it is working perfect.  I hope this helps if anybody else ever comes accross this issue.

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