Windows cannot connect to the printer
I'm attempting to connect to an office printer using my Windows 7 laptop. The printer shows up fine in the list of network printers and the drivers. The drivers appear to install correctly. (Note that I'm the first Windows 7 user to add this printer, and I have not associated Windows 7 drivers with this printer.) At the end of the process, however, the following error message appears.
Add-a-Printer.png
Windows-cannot-connect-to-the-pr.png
Add-a-Printer.png
Windows-cannot-connect-to-the-pr.png
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
to add, my instruction is if this is a printer on the network instead of a shared printer.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
what does it say in the details, in the cannot connect window?
>> I have not associated Windows 7 drivers with this printer
Additional print drivers nead to be installed on the print server.
Use Print Management MMC on Windows 7 and connect to the print server and install the additional print drivers for Windows 7 on the print server.
Additional print drivers nead to be installed on the print server.
Use Print Management MMC on Windows 7 and connect to the print server and install the additional print drivers for Windows 7 on the print server.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
If IPv4 is appearent. the second stage to this is to see if you have a software firewall, (Like Windows Firewall), blocking Netbios traffic, or if netbios is misconfigured on the NIC of this machine.
Hi there jdana,,,
What is the windows7 edition you have over there ???? could you please give some more details about it ....
try to ping the printer ????
Did you contact HP support and ask them for the correct derivers for windows7???
do the following :
- Control Panel
- Network and Internet
- Network and sharing center
Check the configuration over here .
I also forget to ask you to check you IP address " are you having a real IP address " or something like this
169.254.xxx.xxx
Best Wishes
What is the windows7 edition you have over there ???? could you please give some more details about it ....
try to ping the printer ????
Did you contact HP support and ask them for the correct derivers for windows7???
do the following :
- Control Panel
- Network and Internet
- Network and sharing center
Check the configuration over here .
I also forget to ask you to check you IP address " are you having a real IP address " or something like this
169.254.xxx.xxx
Best Wishes
Can you please check if you can ping 10.20.2.3 which is printers Ip address.
If you don't have any idea about ping follow the steps below :
1.Click run the click SEARCH
2.Type CMD and click OK
3.Now you will see black box with command prompt in front of you.
4.Type PING 10.20.2.3
After this command you should see 4 lines of REPLY FROM messages.
5.Type EXIT to quit from command prompt.
Please confirm if you have REPLY FROM message. If not please send us the screenshoot of the error messages.
Cheer
TK