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Cannot find file - error message

Posted on 2009-12-19
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Last Modified: 2013-12-01
I am trying to install a third party application (2006). During the process I receive the following error message:

"cannot find file C:\Documents and Settings\Administrator\Local Settings\Temp\pftFD~tmp\DISK1\setup.exe or one of its components"

I am running Windows XP Pro SP2

Thank you
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Question by:gideon_1951
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17 Comments
 
LVL 8

Expert Comment

by:Arabia_vn
ID: 26086766
I think you have to install the program from CD.
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LVL 5

Expert Comment

by:rizwanidrees
ID: 26086768
Try it after disabling your anti virus application
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Expert Comment

by:glasgow_lady_in_oz
ID: 26086777
Is this the right Expertexchange when it first started
this look all new to me
ok not use it in a long time but use to get email sent to me  what was going on or download
stuff or what was the best stuffs
hugsss
Elana
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Author Comment

by:gideon_1951
ID: 26086828
One other thing:

When I go to the designated folder and click on the setup.exe file, I get the same error message.

Also, when I try to re-run the original setup - A new folder is created (under the temp directory) with a slightly different name and the same error message (with the new pathe) is generated.

Thank you
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Expert Comment

by:rizwanidrees
ID: 26086842
Umm. It look likes you don't have complete setup or there is bug in setup file. you should ask software provider
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LVL 3

Expert Comment

by:amrens
ID: 26087051
1.Try saving the setup file on a new folder e.g. c:\new folder and try installing it from that location.
2.Send me the link of that 3rd party software so i can try on my system as i have a similar configuration to see if i face the similar issue.
3. Also before saving the file empty your temp folder. Go to Start > Run > %temp% and delete all the files in that folder & try repeating the steps for your 3rd party application.

Let me know if you succeed.
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LVL 22

Expert Comment

by:senad
ID: 26087542
The original setup  - is it a downloaded file or something run from a CD/DVD ?
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Author Comment

by:gideon_1951
ID: 26087614
Thank You,

I t is from a CD
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Expert Comment

by:amrens
ID: 26087655
Can you save the file from CD on to your system and try running the setup.

 I am still waiting for the name of the 3rd party program to try it from my end if possible.
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LVL 22

Expert Comment

by:senad
ID: 26087658
It seems that the setup when run from a CD first unpacks
the installation files to the setup directory (temp) and from there runs the setup.
However the CD is possibly damaged/corrupt so that not all required files are downloaded to
the Temp installation folder,hence,the error.
So first you must ensure that the CD and it's contents are undamaged with some
third party tool (example :Alcohol 120%).Try make an image of the CD on the hard drive.
If the CD is damaged,image creation will be unsuccessful.
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Author Comment

by:gideon_1951
ID: 26087780
II tried setup from the ;ocal drive - same problem.

The program is a Hebrew proprietary piece of software. I can try and include the setup file.

Thank you
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LVL 22

Expert Comment

by:senad
ID: 26088085
You can not run setup from a local drive unless you are 100% certain
that ALL the files have copied properly to the local drive.
If you do just copy and paste you will not receive any error.
Everything will be copied without any errors.
But errors can be there without you knowing it.
So you must check the CD integrity.Create an image which will be 100% replica
of the CD.Then you can run setup from this image anywhere you want to.
I can not tell you where the error is unless I am 100% certain that the files on the
CD are 100% identical to the ones on the CD.Within Windows it is very difficult to do that.
Alcohol on the other hand read's sector by sector and if he comes up with a sector that is unreadable,you receive a warning.You can try Alcohol 120 % for free.So use it.
You get it here
http://www.alcohol-soft.com/
So just create an image with it and see how it goes.
If we do not get any reading errors then we shall try something else....
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Expert Comment

by:SJH01
ID: 26091322
Another possible cause might be the number of levels or length of the directory path and filenames required to do the install. The installer may be having difficulty resolving the 7+ folders and if total length exceeds 256 characters.

Can you specifiy a temporary folder to extract the installation files to? Something like c:\temp. You might try setting a temp directory path like c:\temp as an environment variable in WinXP

Good Luck and post your updated comments.
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Author Comment

by:gideon_1951
ID: 26091378
Thank you all for the various solution suggestions.

I am working through the entire batch and will post my results as soon as I am done.

Thanks so very much
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Accepted Solution

by:
gideon_1951 earned 0 total points
ID: 26093573
Again, Thank you all so very much for your several suggestions to remedy this issue.

I have followed each and every one to the letter and to no avail.

Following the wise saying "better safe than sorry"' I tried, as a last resort, to install the setup files in safe mode. It worked.

I was so exhausted and baffled that I did not even try to follow the logic of what had happened. I was past dead-line as it was - and I am happy it works.

Thank you all over and over again
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LVL 22

Expert Comment

by:senad
ID: 26093838
logic in this ? - not likely ! Glad it works now... :-)
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LVL 22

Expert Comment

by:senad
ID: 26093843
Perhaps the thing was meant to be installed just by a 'Administrator' (login name administrator)
and you were trying to installit as an administrator under another name....? Dont know....
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