• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2295
  • Last Modified:

SBS 2003 hangs booting. Safe mode acpitabl.dat. No backup

I have the same issue of the server boot hanging at the acpitabl.dat in safe mode.  I have gone through the suggestions in other threads, removing updates, replacing the update.sys and the bios does not have ACPI settings.  Nothing helps.  Here is my exact situation

New Customer with a HP ML310 running SBS 2003 R2 completely updated.  The 2nd partition of the raid 1 array was filled preventing them from saving files to the shared location.  Plan was to upgrade the server to bigger drives.  Normally not a problem.  Here is what problems I have discovered.  First, no backup.  I created a complete system backup of OS and data on to a USB Drive.  Next I ghosted the server OS for safety.  After ghosting the server was not able to boot, hanging as described.  I restored the ghost to the new drives, and of course those won't boot either.  Next step was to load clean OS to drives and restore the backup.  Well to my surprise the restore environment does not have the drivers for the raid so it cannot access the disks to perform the restore.

Basically I am between a rock and hard place.  Any suggestions that would help me get the old OS booting would be great.  If not, suggestions on how to save as much as I can from the old disks or backup.
0
remmett70
Asked:
remmett70
  • 3
  • 3
1 Solution
 
dmessmanCommented:
I'm assuming that your existing server has two partitions - a system partition for your OS and a separate partition for your data.

If you're not booting even in safe mode and you're at the end of your rope to get it to boot properly, then you've just got to wipe it out.  I'd reformat the system partition and reinstall the OS on it.  If you have a RAID array, then yes - it'll ask you for the RAID array drivers during the install of SBS 2003.  Typically, you're given a CD with the server that will help with a reformat - it'll give you all the drivers you need.  You boot to that HP setup CD, put in some info, and then put in the Windows SBS disks when required.  As long as you don't delete or alter the size of the existing partitions on the RAID array, the data on the non-system partition should still be there when you are finally able to boot Windows again.

Another thing to think about is the location of your information store.  Hopefully, that's also on your data drive.  In this process, you're going to lose your AD - which will make restoration of Exchange really tough.  But you're in a rough spot and this is a rough solution that will at least get your data back.
0
 
dmessmanCommented:
In another post, I saw that this was caused by one of the drives in the RAID array being bad.  Have you gone into the RAID utility (you can get there by press CTRL and some other key before WIndows boots) to see if 1) your array is intact and 2) that your drives are functioning properly?
0
 
remmett70Author Commented:
I am able to load a clean install of SBS to the new drive, and will be able to put one of the 250GB drives from the failed system in parallel.  That will give me access to both the old OS partition, and the old data partition as well.

Does that help me out in anyway? Exchange is my big concern for email.  AD I am not to worried about since it is only 3 computers on connecting.  I can add them easily.
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
dmessmanCommented:
There's not enough information for me here on what your current system looks like (number of drives, type of RAID, partition sizes) and what you're proposing on adding in terms of drives and RAID.  Before adding anything, I'd concentrate on not touching your RAID array and getting your data.  I'd also check on my second comment about the health of your array.

Your active directory is important because your information store is partly based on it.  Your mailboxes are linked to the users in active directory, so if you blow that up - you're in a tough spot.

For an organization this small, I might say screw the information store and active directory and start over.  Presumably your users' Outlooks are in cached mode so you have most of their data there.  Start their OUtlooks and export the data to PST.  THen import the data to a brand new information store.  Perhaps someone else has an idea about getting your active directory back - but I don't know how to pull data from an information store if the active directory it's based on is gone.  

I also saw another post where someone said they got their system back by simply choosing "last known good configuration" from the startup menu.

But I'd do that AFTER checking your RAID array.
0
 
remmett70Author Commented:
Right now the server has 1 - 1 TB drive that I am loading the new OS on 40 GB OS partition, it will be RAID 1 once the process is over.  Once the OS load is complete, I am going to put 1 of the old 250 GB drive in as a second drive so I can access the old data.  The other 250 GB drive that was part of the old RAID 1 is set aside for safe keeping.  After copying the old drive to the second partition of the 1TB, I will insert the seconds 1 TB drive and establish the mirror.

I hope they have local cache of emails.  This is the first time I have been called by this customer so I am inheriting a system I know very little about.
0
 
remmett70Author Commented:
Thanks, this is what I ended up doing.  Enough hours were spent trying to get going and restoring over the weekend.  Had to pull the plug and start over.  I was able to get everybodies local cache exported into .pst and imported into the new ones.

Now just to make sure they have a reliable backup solution going forward.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now