DirectX Diagnostic seems to totally test fail. Is it telling me something?

Posted on 2009-12-19
Last Modified: 2013-12-26

I am having serious issues with launching games on my new PC. I am trying to understand if my DirectX is to blame. I try to run the DirectDraw and Direct3D test in DxDiag utility and they both appear to fail. See screen shot attached for the exact error reports (bottom portion).

What is it telling me? What actions do I take to correct?

I ran the DirectX latest updater from MS website and it seemed to have patched some files, so I think I now have the latest version.

I have the following specs:
AMD Phenom X4 955 Black Edition
Crucial 2GB DDR3 memory (singel stick)
Diamond HD 2600XT video card (took it out from my old platform, so I know that there are no hardware issues here)
Latest Video driver is ATI 9.12
Win XP Pro, SP3
NET Framework 3.5 SP1

Question by:vladius
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    Have you installed all the motherboard drivers?

    Author Comment

    I can't figure out if the chipset software i have is the latest. waiting for the (very slow) download from ASUS site to finish and will report....

    Author Comment

    ok. i just confirmed that i do have the latest motherboard drivers.
    I noted though, while i was waiting for the download to finish, that the PC Wizard and the ATI CheckVer both reported that I have a DirectX 9.0 April 2009 version, even after I downloaded and ran the latest version from MS website, which I believe is August 2009. What am I missing? Is this normal?

    LVL 62

    Accepted Solution

    The date reported is usually the date of the core installation of DirectX - the August 2009 install won't replace all the files, only those that are newer so getting April 2009 is not usually a problem with the installation.  If you want to reinstall August 2009 then use the full download from this link:

    If you've recently updated your graphics drivers then try rolling back to an earlier version.

    Worst scenario is despite your card previously working well DirectX is showing up some problems with your graphics card that suggest it might be starting to fail.
    Does it still run OK in your old platform?  If so the PCI-E slot on the ASUS board could be the hardware problem.

    Author Comment

    I did rerun the full download from your link. Thanks for posting that, MASQUERAID!  This seems to have done the trick! Nothing wrong with the card, the mobo or the graphics drivers. Thanks a lot for your help.

    Just as an FYI for others reading this, right about the time I reinstalled my DirectX as per MASQUERAID, I also did a quick memory tweak targetted specifically to resolving my bigger game crashing problem. Here it is.
    1. Start regedit and backup your registry
    2. Open HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
    3. Find the "PagedPoolSize" key and set it to "FFFFFFFF" from the default value of 0
    4. Reboot
    That fixed the game crashing issue for sure. I don't know if that was any contributor to resolving the DirectX diag test fail problem that I originally posted here.

    Author Closing Comment

    very quick response time and focus on the issue and all plausible potential workarounds.

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