troubleshooting Question

Cannot use Microsoft Word to edit messages in Outlook 2003

Avatar of captjcret
captjcretFlag for United States of America asked on
Microsoft OfficeMicrosoft Word
13 Comments1 Solution505 ViewsLast Modified:
I have a client that when he replies to an email that is in HTML format it sits for a while with an hour glass and then it says that it cannot edit it because the version of Word does not match the version of Outlook.  If I go into the Outlooks Options/Mail Format and check the box that says use Word to edit messages and go back and try to edit, it hangs again and reports the same thing and removes the check mark I had set.  I have patched the office 2003 with service pack 3 and also applied the compatibility patch and I still have the problem.  Any help would be appreciated,  Thank you.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 13 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 13 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros